Windows 10: Internet problems caused by latest update

Hi all,

I have installed KB4541335. Now I have a problem that my laptop is connected to router, but there is no internet. Th IP address starts from 169. I tried to install optional update KB4554364, but it seems it did not help.

I have found some temporary solution - I have enabled random hardware address for my network and it helps. But sometimes I have got disconnected from internet and then connected again.

All other devices (laptop without this update, phones, etc.) work fine.

submitted by /u/denix56
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:)

 

Internet connection causes computer to loose power.

Hello Cliff,



An outdated network adapter can be one possible reason for this.
To isolate the issue, kindly provide us these details:

• Have you made any changes on your computer prior to the issue?
• How are you connected to the internet? Is it via Ethernet cable or is it wirelessly connected?
• Have you installed the latest Windows updates?

To help us diagnose the cause of this error, we would suggest that you follow these steps:



Step 1: Boot into safe mode and check if the issue persists

Safe mode starts Windows with a minimal set of drivers and services. To boot into safe mode, kindly follow the steps on this link.



Step 2: If issue does not persist in safe mode, we suggest you to place the computer in clean boot and check which third party application driver is causing the issue.

Follow the steps on this link to
perform a clean boot.



Note: After troubleshooting, make sure to set the computer to start as usual as mentioned in Step 7 in the above KB article.



We’ll keep an eye out for your response.

 

Internet problem

Hi Yosef,



Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

We understand how you feel about the situation. We're sorry for the trouble.



Method 1: Internet Connection Troubleshoot

Windows has a built-in troubleshooter to check and fix issues with Internet connection. I would suggest you to run this troubleshooter to check if the issue is with your internet.

Refer these steps:

• Press Windows key +X, select Control panel

• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  
• 
  Run the Internet Connection troubleshooter
  

Method 2: I suggest you to update drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer
website.

• Press “Windows + X” and select Device manger.

• 
  Select Network Adapter and expand the driver icon.
  
• 
  Right click on the driver icon and click on Update.
  
• 
  Follow the onscreen instructions to update the driver.
  
  
  

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.



Thanks and regards,

Jenith

 

Internet connectivity problems

Hello Walrus,

There can be a number of reasons for no internet connection in Windows, some common reasons that can cause these problems are:

• Corrupted or incompatible drivers.
• Missing updates.
• Network connection settings.
• Hardware or software problems.
• Inappropriate distance from the router or obstruction.
• Interference with other devices.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?

Meanwhile, we recommend performing the suggested steps in this article
to help you troubleshoot and resolve network connection issues in Windows 10.

We look forward to your response.

Regards.