Windows 10: XBOX Elite 2 Controller Disconnecting from Windows 10 Desktop via Bluetooth

THE PROBLEM

I have a custom built PC I'll list all of the components below that runs my tasks flawlessly. From gaming, to video editing, to general use, it's great! The problem comes when I connect my XBOX Elite Series 2 Controller to my PC via Bluetooth in conjunction with an additional Bluetooth device such as my headphones Sony WH-1000XM3 or even my WF-1000XM3 earbuds. Shortly after connecting, my controller will lose connection with my PC then immediately reconnect a few seconds after. This doesn't seem to happen when my controller is the only Bluetooth device connected to my PC and I have my audio output through the aux. The only other device that has a Bluetooth connection is my Samsung Note 10+ through Microsoft's "Your Phone" application but having my phone connected or disconnected doesn't seem to make a difference. I'll also note that I could replicate this issue on a Razer Blade Stealth '13 and even a DELL XPS 13 2-1 so this seems to be a software/driver issue.


TROUBLESHOOTING

I'm a Sys Admin so I thought I could fix this myself but unfortunately that isn't the case. I've done everything from updating/replacing drivers on the controller and the network/Bluetooth adapters. I've factory reset my PC and updated it to the latest Windows 10 build through settings. I even bought a separate motherboard and PCI-Express Bluetooth card that my controller would exclusively connect to but with zero difference in outcome.

PREVIOUS THREAD OF SAME ISSUE

It seems there was a previous thread of what seems to be the same issue, here's the link to that one.


MY SETUP

CPU: Intel Core i9-7900X

GPU: MSI RTX 2080 Gaming X Trio

RAM: 64GB CORSAIR Vengeance RGB PRO DDR4-2666MHz

Motherboard: MSI X299 Gaming Pro Carbon AC

Storage 1: x2 Samsung 970 Evo M.2 NVMe in RAID 0

Storage 2: SanDisk 1TB SSD PLUS

Storage 3: x2 2TB Seagate Barracuda Pro in RAID 0

PSU: EVGA Supernova 1000W G5

CPU Cooler: NZXT Kraken X62

Case: NZXT H510 Elite

Fans: x3 NZXT AER RGB 2 HF-28140-B1, 140mm

Fan: x1 NZXT AER exhaust fan, 120mm

Wireless Card: TP-Link Wi-Fi 6 AX3000

10GB Ethernet Card: ASUS XG-C100C


PICTURE OF MY SETUP

You can see my setup is fairly minimal with a maximum of 3 Bluetooth devices that have ever connected to my PC.



:)

 

Bluetooth Pairing - Xbox One Elite Controller

Hi Brad,

Let us try the below troubleshooting steps to pair the Xbox One Elite Controller and check if it helps.

Step 1: If the device is not detected run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: I suggest you to refer to the article below, try the troubleshooting steps and check if it helps.

All about the Xbox Elite Wireless Controller

Hope it helps. Get back to us with an updated status of accessing Xbox One Elite Controller for further assistance.

Thank you.

 

Elite controller is not recognized by Xbox accessories app

Hi,

There are several reasons why you are having issues with connecting your Xbox Elite Controller on Windows 10. It is possible that the current Windows Update version installed on your computer is incompatible with the latest driver update of the controller.
To resolve your concern, we recommend that you install all the critical and important Windows Updates by following the steps on this

link.

We also recommend that you update the controller using the Xbox Accessories App by following the steps on this

link. If the issue persists, visit
Xbox One Wireless Controller disconnects or can't connect and perform the suggested solutions to resolve your concern.

Keep us updated with the results after performing the suggested solutions above.

 

Bluetooth Pairing - Xbox One Elite Controller

Hi,

I've got a new Alienware desktop running Win 10 Home x64. Bluetooth appears to be working, but I'm not getting the Xbox One Elite Controller in the list of available devices when I attempt the pairing. The light on the controller flashes normally when I
press the pairing button, but on the PC, I'm only getting four or five generic 'unknown' devices. I've tried a few, but none will connect.

To troubleshoot, I unplugged the power from the Xbox, just to make sure there wasn't a pairing conflict between the game console and Windows. Doesn't help. I've also tried pairing in the new Win 10 interface, as well as through NCPA.cpl.

When I get home, I'm going to try pairing the controller with another computer, but I'm also interested in any suggestions this community can provide.

Regards,

Brad