Windows 10: File Explorer keeps consistently freezing up laptop when trying to upload or download files?

Discus and support File Explorer keeps consistently freezing up laptop when trying to upload or download files? in Windows 10 BSOD Crashes and Debugging to solve the problem; I've been using my Surface Book 2 for about a year however in the past few months I've had this problem come up randomly. Sometime's when I try to... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by imdiwang, Apr 4, 2020.

  1. imdiwang Win User

    File Explorer keeps consistently freezing up laptop when trying to upload or download files?


    I've been using my Surface Book 2 for about a year however in the past few months I've had this problem come up randomly.


    Sometime's when I try to upload or download files from Chrome, the file explorer tab that pops up fails to load anything remains blank and consequently freezes. This in turn freezes my Chrome as well. Then when I try to access task manager, task manager also stops responding. It's also shows 100% for CPU utilization. Basically, my entire computer except for my taskbar and certain applications I have pinned are still accessible. My browser however, turns completely unresponsive and can't close nor minimize.


    The only temporary solution I've found is when I restart the laptop just regularly through start, everything goes back to normal and somehow I'm able to upload/download files. BUT, the issue will still randomly pop up... sometime's file explorer doesn't freeze, other time's it will... which is so frustrating. Also to note, file explorer only stops responding when I try to upload or download files, though I realized that the browser I use doesn't matter as the issue still occurred when I switched to another e.g. AVG Secure Browser.

    :)
     
    imdiwang, Apr 4, 2020
    #1
  2. Jelo Sen Win User

    Uploading Image Files dialog box not including JPEG files

    Hello,

    If you have a jpeg 2000 file format it will not work with Internet Explorer due to incompatibility or security reasons.

    We suggests that you try the steps below:

    Method 1: Reset zones to default

    • On Internet explorer > Go to Tools.
    • Click Security > Click on Reset all zones to default level

    Method 2:

    • Go to the website you want to upload the files.
    • Click on Tools drop down.
    • Choose Compatibility View Settings > Then add the website.
    • Refresh the page and try to upload the files again.

    Let us know how it goes.
     
    Jelo Sen, Apr 4, 2020
    #2
  3. Feb 2019: File explorer keeps freezing after opening a file

    Hi Casey,



    Thank you for writing to Microsoft Community Forums.



    I understand the inconvenience you are facing in accessing the files/folders. I also appreciate your effort in trying to fix the issue.



    Provide us additional information to assist you better with this issue:



    1. Are you getting any specific error code/error message while trying to open the file?
    2. Are you aware of any recent changes made on the device?
    3. Which version of Windows are running on your device?


    Refer the article Which Windows operating system am I running for the information.



    However, I would suggest you to follow the steps mentioned below.



    Method 1

    Restart Windows Explorer

    1. Click on Start, type in “Task Manager
    2. Now go to Process tab. Click on Windows Explorer and
      Restart.
    3. Then check the status of the issue.
    4. If the issue still persist, try with the method 2.


    Method 2

    I suggest you to try the suggested steps from the article Fix File Explorer
    if it won't open or start
    and check the status of the issue.





    Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.







    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Apr 4, 2020
    #3
  4. File Explorer keeps consistently freezing up laptop when trying to upload or download files?

    File Explorer Keeps Freezing with .docx FIles

    Can't link the File Converter - I guess because it does not show up as a "program" - so it does not show up in the list as an option.

    And of course, if I click on a .docx file in File Explorer, it freezes up. It used to not do that - that's the issue I want to fix in the first place, hence my post here.

    Anyone know how to uninstall the File Converter when it does not show up in the programs list?
     
    RLynn Shell, Apr 4, 2020
    #4
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File Explorer keeps consistently freezing up laptop when trying to upload or download files?

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