Windows 10: USB external HDD keeps disconnecting and reconnecting along with Event IDs 51 and 140 together

Hi,


Have anyone encountered since March 31st 2020...

their USB external HDD keeps disconnecting and reconnecting along with Event IDs 51 and 140 errors appearing together for that disc drive in the events log?


Computer: Consumer notebook, i5

OS: MS Windows 10 Pro x86_64 EN, version 1909, build 18363.657

Storage: ...

Internal boot/system: HDD, SATA, Western Digital Scorpio Blue WD7500BPVT

Internal 2nd drive: SSD, SATA, Samsung 860 Pro 4TB - MZ-76PT40BW

External problem occurs on this: HDD, SATA with USB3 out, connected to USB3 port of PC. Consumer grade external no-user-access-inside external disc. It has factory default FW. Western Digital My Passport Ultra, USB\VID_1058&PID_0820&REV_1012.

Edit 01: Drive has a little over %10 free space, 186 GB of 1.81 TB.


Power management: ...

All PM plans are set to:

1- USB selective suspend setting: Disabled, for both battery and plugged in

2- PCI Express \ Link State PM: Off, for both battery and plugged in

3- Turn off hard disk after: Never or Off or Disable, for both battery and plugged in

4- All sleep options sleep/hybrid/hibernate after: Never, for both battery and plugged in

5- All available USB Serial Bus Controllers/Hubs/Roots/Devices/etc.: "Allow the computer to turn off this device..." set to unchecked.


Sysptoms since March 31st 2020: ...

A- "The" external drive keeps disconnecting and reconnecting, during both idle and data transfer. Currently I can not pinpoint the timing/conditions of this behaivor, nor do not know if it is replicable under/due to some conditions.

B- Before/when/right after "the" external drive is disconnected/reconnected, events with IDs 51 and 140 occur and are visible via EventViewer.

C- There are no related errors/event IDs for the remaining internal drives; only for the external drive are present.


Thoughts: ...

a- I did not conduct any scannow or chkdsk on the external drive, neither "scan only" nor "fix/change/recover" since the drive's connection is unreliable.

b- I did not try the external drive on another, but USB2 connection of the notebook.

c- I did not try nor examine the external drive on another computer.


Noticable changes occured in OS:

i- Samsung Magician software updated without uninstalling manually on March 25th 2020.

ii- Kaspersky Total Security automatically updated from v19 to v20 on april 1st 2020.

iii- Latest Windows update appears to be auto update of "Security Update for Microsoft Windows KB4537759" installed on March 25th 2020

iv- I can not recall its name nor the action time correctly but, during a " ... Cumulative Update for Windows 10 ...", update error, freeze, BSOD, thus forced manual shutdown&reboot occured. Possibly, but not sure, the update may be, "2020-03 Cumulative Update for Windows 10 Version 1909 for x64-based Systems KB4554364". It is not in the Installed Updates list.

v- Plenty of MS Office updates took place on April 2nd 2020.

vi -Skype for Business and OneDrive uninstalled on April 2nd 2020, after their updates completed.


Brainstorming but with unsure probabilities:

- External drive is near to corruption. Try b, then c, then a

- Latest Windows updates are faulty.

- Latest KTS is faulty. Possible to downgrade

- Latest Samsung Magician is faulty. Possible to downgrade

- External drive need FW update. Possible to update

- Current USB3 connection is faulty

- Cable assembly is faulty

- etc.


So, before going into deep and no/hard-return operations I would like to ask;

Have anybody encountered since March 31st 2020...

their USB external HDD keeps disconnecting and reconnecting along with Event IDs 51 and 140 errors appearing together for that disc drive in the events log?

:)

 

usb keeps disconnecting and reconnecting windows 10

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.

• 
  What is the make model of your system?
  

I suggest you to Change the USB power management settings and check.

• 
  Open Device Manager.
  
• 
  Double-click the type USB to change power management settings.
  
• 
  Right-click the specific device you want, and then click
  Properties.
  
• 
  On the Power Management tab, change the power management settings.
  

I would also suggest you to refer to the suggestion by
Ashish Sondhi from the following link and check if it helps.

USB devices keeps disconnecting/ reconnecting automatically



Also refer:

• What if a wired device isn't installed properly?

http://windows.microsoft.com/en-us/windows-8/what-device-isnt-installed-properly

(Note: steps in the above article applies to Windows 10 as well)



Let us know if you have any further query on Windows, we are glad to assist you.



Thank you.

 

External HDDs

Ok Windows update "KB2911106" seems to have resolved the disconnecting/reconnecting of my usb drives although the drive appears slower than it would be on my windows 7 laptop that may be a different issue altogether im satisfied that the main issues is resolved.

Here is the link to MS support on the issue http://support.microsoft.com/kb/2914219#appliesto

ps - It shows in the event log as "event id 51" there are a lot of people online that have conspiracy theories about event id 51 so if your having problems with event id 51 this could also be your solution!

 

USB 3.0 randomly disconnecting and reconnecting, not power config

So I have a Surface Pro 3 running Windows 10, and an external USB 3 HDD. If I plug in the HDD, a process will begin. First the drive will appear with the drive letter only, and be unreadable, but in an unusual way. Any software that attempts to interact with it will hang until it either crashes or the drive is disconnected. During this stage the drive may disconnect and reconnect multiple times. If left in for long enough, the drive will finally show up with it's name, and be readable. However it still disconnects and reconnects.

Steps I have tried:

• Disabling the power saving features for all USB devices in Device Manager
  
• Reinstalling all USB drivers
  
• Testing hard disk on my desktop computer (where it works fine).
  
• Powering down the drive for an extended time before trying again