Windows 10: Print requests are not being spooled

I have a Lenovo Yoga 720 notebook PC and can't print anything from any application word, acrobat, browser etc. I have two printers HP Envy 4520 and HP Deskjet 2600; both All-in-One Printers. There is nothing wrong with these printers. They are both wi-fi connected to the home network and both my parents and my son can print to both printers from their own laptops. So it's not a network problem and it's not a printer setup/driver problem.


I have checked/investigated the following on my PC:


Uninstalled and re-installed the printers.

Updated drivers installed.

Notebook wireless connection to network checked & no issues.

Ran the Microsoft printing troubleshooter - no issues detected.

Ran HP printer troubleshooters - no issues detected.

Stopped PrintSpooler service, cleared %WINDIR%\system32\spool\PRINTERS it was empty anyway. Is it usually empty? I've been trying to print all day and nothing in this folder started PrintSpooler.

Checked that HTTP & Winquic were running using 'sc qc http' etc and they were.

Checked other dependancies: DcomLaunch & RpcEptMapper were running and they were.

Both printers show as online in Devices & Printers.


Why can't I print. I've run out of ideas so anybody with any new ideas your thoughts would be welcome. Thanks

:)

 

Print Spooling Issue

I did as suggested, however, it would not let me uncheck "Spool print doc ..." and the "Print directly to printer" was faded out and wouldn't let me check it.

Any suggestions.

Bmalone

 

Print Spooling Issue

Hi Beth,

An incompatible printer is one of the possible causes why it does not print with your Windows 10 device. We'll not include the steps you have done which are: Starting and stopping the spooling. Deleted items from print folder. Ran 3 different virus scans.
Reinstalled 4 times. Have updated drivers. I even set up printer as non wireless (with cable).

To troubleshoot your concern, kindly follow these steps:

• Use the Microsoft easy fix tool. Select Troubleshoot problems with devices and printers
  You may refer to this
  link. Simply run the file and follow the instructions in the Troubleshooting wizard.
• Download the latest driver directly from the OEM/manufacturer’s site.
• Clear print queue. Run an elevated command prompt and type the following commands in succeeding order:
  
  net stop spooler (press Enter)
  
  del %systemroot%\System32\spool\printers\* /Q (press Enter)
  
  net start spooler (press Enter)
  
• Roll back to a previous driver. Go to Device Manager> Print queues> Select your printer> Right click> Properties> Driver> Roll back.
• Edit registry. Note: You need to a backup file first before proceeding to the steps.
  Navigate to the ff. registry key:
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors

• Delete all the driver keys for existing printers, scanners, etc except for winprint.
• Restart your system. Proceed with the usual re-installation of latest printer drivers and see if it makes any difference.

If the issue still persists, please contact the printer manufacturer for better assistance.

Should you need further help, please let us know.

 

Print Spooler Service Stopping

I followed the steps you listed. When I opened C:\Windows\System32\spool\PRINTERS, it was empty.