Windows 10: Microsoft DLC Game Refund.

Recently I had bought a DLC on the store thinking it was the game- but I soon realized that it wasn't the actual game. I was just wondering if there is a way I can get a refund for this?

:)

 

Refund for an application bought on Microsoft Store

Hi,

Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund. Should you have other questions and clarifications,
we suggest that you contact our
Microsoft Support team.

For detailed information about the return and refund policy, see
Microsoft Terms of Sale.

Let us know if you need further assistance.

 

Game Sharing “Play Anywhere” DLC

The person that I game share with bought the dlc for Ark. It shows that I own the base game and can install it in my pc as it is a “play anywhere” title. However, it does not show that I own the DLC. I play the DLC on my xbox console so it should show
as owned, however it won’t let me install the Genesis, Extinction, or Abbetation DLC. It will only allow me to install Scorched Earth. Is there a way to get microsoft to recognize that I already own said expansions/content?

 

Refund of Game Purchase

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are looking for a refund for the game purchased. I would like to know from where you purchased the game.



If you have purchased the game from Microsoft Store then, let me point you in the right direction of support where you can get assistance with the refund. I would suggest you to get in touch with the

Microsoft Store support team to get further assistance as they have the right tools and information to provide the refund.



Regards,

Prakhar Khare

Microsoft Community – Moderator