Windows 10: Updated from Windows 1803 to 1909, can't login to one user profile

I just updated my daughter's Dell XPS 8300 desktop from Windows 10 Pro 1803 to 1909. The update all seemed to go just fine (I was doing this from my user account) and everything looked good as I verified all the drivers and checked out some of the applications. I then logged into each configured user account (there are 6) and all but one are fine. My oldest daughter's however would not login. When trying it simply flashed "signing out" and came back to the login screen. This is a video clip;

Dropbox - 2020-04-06 14.40.54.mov - Simplify your life

The system specs are:

Dell XPS 8300 desktop
Windows 10 Pro 64 bit version 1909 build 18363.720
16 GB RAM
1TB SSD OS & Apps
1TB HDD Data
Nvidia GTX 750ti GPU

Although it appears there is an issue with this user profile, it was working just fine prior to the update. Researching corrupt user profiles, I found some info about looking the profile lists in the registry. What's interesting is there are 7 in the registry but only 6 users configured.

These two seem to point to my daughter's user account and the first one looks to be the problem.









This one is mine which resembles the second one above.





Can I just delete the top profile from the registry? I am rather hesitant to do this even though this looks to be a problem.

Any advice is much appreciated,
Thanks!

- - - Updated - - -

Here is a link to a word file with the three screen shot which might be easier to read.

Dropbox - up.docx

:)

 

User.000 issue after updating to 1909

I'm one of the many people suffering from issues with user profiles after applying Update 1909 to Windows 10. I've read all the threads I can find on the topic here and have followed the suggestions, all to no avail. Any other thoughts are appreciated.

After applying Update 1909, the ProfileImagePath was changed to c:\users\User.000
One file that was always in use and couldn't be removed was left in c:\users\User (can't recall or find the exact file now), so I could never rename or remove the c:\user\User directory.

I followed the multiple suggestions from Brink and others:

• Rebooted at least 6 times
• Enabled hidden Administrator
• Booted into Safe Mode
• Changed ProfileImagePath
• Tried to rename c:\users\User but couldn't because a file was still in use
• Copied all data from c:\users\User.000 into c:\users\User
• Rebooted and had temporary profile
• Followed steps in Brink tutorial to change ImageProfilePath; rebooted with no change
• Restored using Restore Point from before Update 1909 - returned to single profile state (User.000)
• Removed each update that was installed individually and rebooted after each update removal - profile state never changed
• After all updates were removed, repeated the steps above with hidden Administrator, changing profile, etc. - same issue with file in use in c:\users\User
• Followed all steps above with hidden Administrator but without copying files from User.000 to User - same results

Any suggestions are greatly appreciated!

 

The User Profile Service service failed the sign-in. User profile cannot be loaded.

Hello,

When attempting to login to my computer, I get the following message:

"The User Profile Service service failed the sign-in.

User profile cannot be loaded."

I referred to this Help article,You receive a "The User Profile Service failed the logon” error
message,

but the only difference is I only have one user profile on this computer. So, I can't login with another user to go through the steps listed in this post.

Any suggestions?

Thanks,

 

After entering password it’s user profile login failed

Hi Vicki Longnecker,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

• What is the complete error message that you get when you try to login to your computer?
• Are you aware of any changes made to this computer prior to the issue?
• Do you have any other administrator user account on the computer?
• Are you using a Microsoft account or a local account?

Also, you can try launching the On-Screen Keyboard from the sign-in screen by selecting the
Ease of Access button in the lower-right corner of the sign-in screen, and then select
On-Screen Keyboard. Type the password using the On-Screen Keyboard and check if you are able to login to your computer.

I have gone through your post and it appears that this issue could be due to a
user profile corruption or an existence of a temporary profile. In order to get clarity on this issue, I would suggest you to follow the steps below.

I suggest you to first Start your PC in Safe Mode and check if you are able to login to your computer.

If you are able to login to your user account in Safe Mode, then go to
This PC > Double-click on the C: drive (drive where Operating System is installed) >
Users folder. In the Users folder, check for any profiles with an unusual name or if there is a profile named as Temp and please reply us with the result.

We’ll be waiting for your response.