Windows 10: DRIVER_POWER_STATE_FAILURE and VIDEO_DXGKRNL_FATAL_ERROR

Hi whoever may be reading this;




Over the last couple of months, my Asus laptop has intermittently crashed with the blue error screen dozens of times even after trying multiple fixes. I have performed a an in-place upgrade repair, updated all my driver using intel's tool, I have done /scanenow and image clean up in terminal along with some other diagnostic tools, updated bios firmware and probably other things i don't remember to no avail. I am trying to use all solutions before resorting to a full system wipe but i wanted to go through here before i did that. I've read a bunch of solutions on these boards and have yet to find a solution that works for me.


Any help would be greatly appreciated.


Asus Flip 14

CPU: Intel i5- 8250U
GPU: Nvidia Geforce MX150
Hard Drive:

RAM: 16GB

Architecture: 64bit
OS: Windows 10 Home


Here are two recent dump files read out for added info.


On Mon 2020-04-06 2:35:34 AM your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\Minidump\040620-30703-01.dmp
This was probably caused by the following module: watchdog.sys watchdog+0x41A0
Bugcheck code: 0x113 0x19, 0x2, 0x10DE, 0x1D12
Error: VIDEO_DXGKRNL_FATAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the dxg kernel has detected a violation.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Mon 2020-04-06 2:35:34 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\040620-30703-01.dmp
This was probably caused by the following module: watchdog.sys watchdog+0x41A0
Bugcheck code: 0x113 0x19, 0x2, 0x10DE, 0x1D12
Error: VIDEO_DXGKRNL_FATAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the dxg kernel has detected a violation.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.





:)

 

BSOD when running on battery - driver_power_state_failure

***Merged***

Hello,

Since a few months my laptop - MSI GS60 2PE running Windows 10 Home - started giving BSOD's with the DRIVER_POWER_STATE_FAILURE after a seemingly random time when running on the battery. As I'm using it every day for work,
I depend on the machine and managed by just plugging it in.

While that works, I know it should be possible to make it work on the battery...

I've recently "reset this pc" using the build in option in Windows 10, after which I installed all "latest" drivers from the MSI site. I also re-installed all programs required to do my job and play some games.

Yesterday, Windows wanted to install the Fall Creators Update: I did. Booting the laptop while unplugged now gave me another BSOD, though with a different message: VIDEO_DXGKRNL_FATAL_ERROR. This seems to point to the Intel HD 4600 or Nvidia
GTX 870M.

To sum up some other issues I was starting out with...

Syptoms

• When unplugged, a BSOD occurs after a seemingly random time. (driver_power_state_failure)
  • After updating to the fall creators version, it also throws video_dxgkrnl_fatal_error; feels like a coin flip which one it will show.
    
• Bluetooth was failing after a couple of minutes, regardless whether I used it or not and whether the laptop was plugged in or not.
  
• Shutting down Windows would sometimes just heat up the CPU, make the fan go haywire and do nothing but turning the screen off.

I've tried / did:

• All drivers are up to date. This was verified by using DriverView and manually going over all of the non-Microsoft drivers.
  • This step fixed symptom 2 described above. Next to the latest version there was some patch (or 3 major versions ago) that couldn't be removed by conventional means. The build in troubleshooter actually removed it and bluetooth is now working
    as it should.
  • The HD4600 drivers were removed from the device management and I installed the latest according to the Intel site.
  • DDU was used in safe mode to remove the Nvidia driver and the latest one was installed.
• BlueScreenViewer shows the minidumps and lots of drivers.
  
  • The one created when the driver_power_state_failure occurred is useless, as nothing is marked but the ntoskrnl.
  • The one created when the video_dxgkrnl_fatal_error occurred shows ntoskrnl, watchdog and dxgkrnl.
    
• A clean boot (disabling all non-Microsoft services and disabling all startup programs) still results in the BSOD.
  
• Booting the laptop while plugged in, letting it run for a couple of minutes so everything is started and then unplugging it also seems to work.
  • Yesterday, I unplugged it and could work with it for about 2.5 hours before it called out for power: I doubt the battery is the issue.
  • I was asked to run a battery check (powercfg -energy -output ...) but that doesn't seem to show any issues. (design capacity '55031' Last full
    charge '38556'. The laptop is over three years old.)
    
• Starting in safe mode with networking will not result in a BSOD. (At least not within the hour I left it on.)
  
• Unchecking 'turn on fast startup' - as suggested in so many posts - in the power settings only causes issues.
  • When unchecked, windows won't shut down properly.
  • When checked, it does shut down normally. This seems to be the
    fix for symptom 3.
    
• Running various Windows troubleshooters didn't do much. Only the 'Windows Update' said it had some fixes regarding the database and 'fixed' it.
  
• The bios is up to date. (Version E16H2IMS.112)

Any help would be welcome.

Cheers!

PS: yes this post looks a lot like my
previous post, but that was marked answered because a moderator thinks all checks suggested can be performed within three days, next to a daily routine.

 

BSOD Error: VIDEO_DXGKRNL_FATAL_ERROR , DRIVER_POWER_STATE_FAILURE & WatchDog.sys after clean install Windows 10 1809

A. Analysis Results

1. File Name: 120818-44593-01.dmp

VIDEO_DXGKRNL_FATAL_ERROR (113)

IMAGE_NAME: dxgkrnl.sys

*** ERROR: Symbol file could not be found. Defaulted to export symbols for dxgkrnl.sys

*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

2. File Name: 120818-46656-01.dmp

DRIVER_POWER_STATE_FAILURE (9f)

IMAGE_NAME: dxgkrnl.sys

*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

3. File Name: 120818-50140-01.dmp

VIDEO_DXGKRNL_FATAL_ERROR (113)

IMAGE_NAME: dxgkrnl.sys

*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

B. Third Party Drivers

nvlddmkm.sys - nvidia

Driver Date - 29-Nov-2018

C. Recommendations

1. Create a system restore point so that if something wrong happens you can revert.

Type restore point in Cortana Search > Create a Restore point > Check whether against your drive, Protection is ON or not. If not ON, click Configure button below to Make it ON > Now press Create to create a restore point

2. Your nVidia driver is very new. The driver date is 29-Nov-18. If BSOD started happening after 29-Nov-18, you have two options

Roll back nVidia driver

Go to computer manufacturer's website and see if any driver is released after 29-Nov-18.

 

Stop code: Video_DXGKRNL_FATAL_ERROR restarting computer





I have a coworker who keeps getting this message and her laptop restarts at seemingly random times. I followed all the steps from www.windows.com/stopcode yet it continues to restart randomly. It is an MSI laptop running Windows 10. I noticed (as in the
image above) that the Stop code is for Video_DXGKRNL_FATAL_ERROR so I both updated the drivers and rolled back video drivers after updating them did not stop this issue. Does anyone have any suggestions?

Moved from: [Windows / Windows 10 / Devices & drivers]