Windows 10: How to Kill Zombie Printer? - Infecting Others!

Discus and support How to Kill Zombie Printer? - Infecting Others! in Windows 10 Drivers and Hardware to solve the problem; My beloved old Dell 1710n Laser printer died last week. Can't complain, it was 14 years old, and it has served me well. I replaced it with a new... Discussion in 'Windows 10 Drivers and Hardware' started by DrWizard, Apr 7, 2020.

  1. DrWizard Win User

    How to Kill Zombie Printer? - Infecting Others!


    My beloved old Dell 1710n Laser printer died last week. Can't complain, it was 14 years old, and it has served me well. I replaced it with a new Brother Color Laser printer. I also have an Epson Inkjet printer. All are connected via wired ethernet. There is nothing wrong with the printers or their connection, as I can print to them from my laptop, just not my main desktop machine.
    Problem is, I can't get rid of the Dell printer from Windows. And even worse, it is "infecting" the other 2 printers and keeping them from installing properly.
    I have:
    Removed it from Devices and Printers, both old Control Panel application and new Settings app.
    Removed it from Print Management (Administrative tools).
    Removed its drivers from the driver store using "Driver Explorer" utility.
    Set Device Manager to show hidden devices and looked there (already removed).
    Scoured the registry and removed any traces I could find of it there.
    Searched C:\Windows, Windows\System32,. ProgramData, and AppData looking for "Dell" or "1710n" (nothing found).
    Run the Troubleshooter (in Settings) for Printers.
    Removed all printers, Did an 'in-place reinstall' of Windows 10 Pro 1909 (18363.720).
    Run sfc /scannow.
    And yet, when I install the Epson drivers:
    It uses the icon for the old Dell in Control Panel/Devices & Printers. Also uses the Dell icon for Microsoft Print to PDF, Foxit PDF, and XPS writer. (Where the he11 is it getting this icon from? Should be deleted!)
    Won't print! Gives me a non-specific error message with no details.
    Right-Click -> Properties shows Mfr as Dell and Model as 1710n.
    Has a very limited set of paper sizes.
    FAX and scanner drivers don't actually install.
    When I install the Brother Drivers the driver installer program completes without displaying any errors, but it doesn't show up in Devices & Printers.
    However, when I install it using the 'Add Printer' in Control Panel:
    It shows up as a Unspecified device in Control Panel/Devices & Printers.
    It shows up under 'Other' in Settings/Devices.
    Can't print to it 'cuz Windows doesn't think it's a printer.
    At this point, I suspect (only thing I can think of) is it is being stored in some hidden metadata in the file system.
    Is there a way to completely clear and reset the printers and printing functionality in Windows? Can someone suggest what else I might need to check, where I might want to look, what I might want to do to get my printers working?

    :)
     
    DrWizard, Apr 7, 2020
    #1

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    so I'm stuck. Help!
     
    KaleNagasaki, Apr 7, 2020
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  3. bruinator Win User
    steps taken for infected Pc's.


    I was hoping someone could give me a list of step by step instructions you use as a guide to clean virus, malware...etc. so I can keep my PC clean if it gets infected.

    thx
     
    bruinator, Apr 7, 2020
    #3
  4. How to Kill Zombie Printer? - Infecting Others!

    Printer

    Hi Rodrigo,

    I am sorry to know that you are having issues with Printer.

    What and all steps have you tried so far?

    Restart the computer and check.

    Also, check for Windows updates.

    I suggest you to run the Printer Troubleshooter and check if it helps.


    • In Search window type Troubleshooting and click on it to open it.

    • Click on Hardware and Sound.

    • Then click on Printer to run the troubleshooter. Follow onscreen steps.
     
    Kalpana Shankarappa, Apr 7, 2020
    #4
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How to Kill Zombie Printer? - Infecting Others!

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