Windows 10: External Proview monitor node not supported

New HP 17 notebook does not recognize my Proview 900P external monitor which states: "mode not supported".

I did a Windows 10 software update to no avail.

I checked the monitor and it works on my old computer so the issue is the Microsoft software on the HP.


Please advise.


Thank you

Tom

:)

 

External monitor blanking often

Hi,

Please answer these questions to assist you better.

• What is the make and model of your computer and external monitor?
• Have you installed all pending Windows and driver updates?
• Do you get any error message?

I suggest you to install all pending Windows updates in your PC and also update Display drivers. Follow the steps below.

Step 1: I would suggest you to check and install any latest Windows Updates available.

• Go to Start and then Settings.
• Click on Update and Recovery.
• Check for updates under
  Windows Updates.
• Restart the system and check if the issue is resolved.

Step 2: Please refer to the following Wiki article created by
Andre Da Costa on How to: Install and Update drivers in Windows 10.

How to: Install and Update Hardware Drivers in Windows 10

Do let us know if you still get random black screen in the external monitor. Thank you.

 

External monitor is blurry

Hi,

The blurry display when using an external display may indicate a scaling issue. If the display of the internal monitor is not compatible with the external monitor, it may render a poor or fuzzy display. As an initial step, we suggest that you try the methods
under the Workaround section provided on this
support article.

Let us know should you need further assistance.

 

External Monitor with Quicken

Hi Mark,

It is possible that the display resolution automatically adjusts after connecting to an external monitor. For us to properly isolate this issue, we have some questions for you:

• Are you experiencing the same issue even without using the Quicken tool?
• Have you checked if the display resolution settings of the Surface device and the external monitor is the same?
• Have you tried checking for a graphics device driver update?
• What troubleshooting steps have you done to isolate the issue?
  

We're looking forward to your response.