Windows 10: Remote Desktop - Not showing lock screen when an RDP user is connected

Hello,


I have an employee that needs to RDP into their office desktop computer. They can do this fine currently.

However, my problem is that the office desktop The endpoint computer does not show the lock screen when the employee connects to their office desktop. The employee will be working within Quickbooks and does not want anyone that can see the screen to see any information. It needs to be on the lock screen. From my testing, default behavior is to show the logon screen while the user is connected via RDP.

However, this particular office computer shows the login process and the whole remote session on the remote office monitor - so whoever walked into the office could see what is being done on the screen.


How can I fix to where when the employee connects via RDP, the office computer monitor shows the lock screen?

:)

 

Remote Desktop - Save connections

Hi Adrian,

Through Remote Desktop Protocol in Windows, you are provided with a graphical interface where you can save the current connection settings to an RDP file or open a saved connection. You may get to this interface by following the steps below:

• Type remote desktop in the Windows 10 taskbar search, and selecting
  Remote Desktop Connection. Make sure that the Computer,
  User name, etc. fields are filled in correctly under the
  General tab.
• Click the Show options button.
• From there, you can save the current connection settings to an RDP
  file or open a saved connection.
• If you are to save a connection, click Save As, and choose the location from where you want to save the shortcut, and click on
  Save.

If you have further questions, feel free to ask us.

 

Remote Desktop

RDP is easy to setup but you need access to the PC you want to RDP to so you can enable the feature. You need to have login credentials to initiate an RDP session according to the requirements for RDP.

Depending on if it is domain joined or not will also have a small effect...I'm assuming it is not domain joined in this situation.

RDP by default locks a user's session and starts a new one. IF you log in as that same user, you'll lock them out of their own session, thus taking over and seeing what they're looking at. They can also log back in and kick you out.

If you have administrative rights to the PC, you should be able to enable and connect using Microsoft Remote Assistance. I believe you can download MSRA from here, set it up and that will give you access similar to Teamviewer, VNC, ScreenConnect, LogMeIn, etc. where you are viewing the same session as the user physically at the console.

Otherwise, you might look at Teamviewer, VNC or Google Remote Desktop as alternatives.

 

Cannot consistently rdp to remote desktop session


Normally if I RDP to an active remote desktop with only my single user account with admin rights, remote desktop signs out, and I connect via rdp no problem.

However recently, it does not sign out out remote user, and the (RDP lient jumps to a OTHER USER login screen.

What is odd is that this is not consistent. Sometime it works, sometimes it does not. It has been fine until last couple of days.

Does anybody know what is going on?