Windows 10: can not locate drivers to reinstall for my 3.0 SS ports--BOTH malfunctioned. Need help!

Discus and support can not locate drivers to reinstall for my 3.0 SS ports--BOTH malfunctioned. Need help! in Windows 10 Drivers and Hardware to solve the problem; Have an HP 20 c020 Energy Star desktop and BOTH my 3.0 SS ports have malfunctioned. Have spent hours trying to resolve. Desperately need them to... Discussion in 'Windows 10 Drivers and Hardware' started by MiamiFusion, Apr 8, 2020.

  1. can not locate drivers to reinstall for my 3.0 SS ports--BOTH malfunctioned. Need help!


    Have an HP 20 c020 Energy Star desktop and BOTH my 3.0 SS ports have malfunctioned.

    Have spent hours trying to resolve. Desperately need them to work.


    when I connect a device to the port I receive message that MS recognizes the device but the port malfunctioned.

    I assume this is software issue and not hardware since I still get a message.


    Have uninstalled and rebooted. Didn't solve problem.

    NO option exists for troubleshooting Hardware on this desktop.
    NO option exists for drivers for USB ports on the HP support site

    Where can I find the drivers to manually reinstall them?


    It's an MS driver version 10.0.18362.693

    :)
     
    MiamiFusion, Apr 8, 2020
    #1
  2. spapakons Win User

    USB Port Oddities


    Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:


    can not locate drivers to reinstall for my 3.0 SS ports--BOTH malfunctioned. Need help! [​IMG]


    Then select Browse my computer for driver software (LAST option) :


    can not locate drivers to reinstall for my 3.0 SS ports--BOTH malfunctioned. Need help! [​IMG]


    The select Let me pick from a list of device drivers on my computer (LAST option) :


    can not locate drivers to reinstall for my 3.0 SS ports--BOTH malfunctioned. Need help! [​IMG]


    Then select the standard driver from the list and click next:


    can not locate drivers to reinstall for my 3.0 SS ports--BOTH malfunctioned. Need help! [​IMG]


    Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

    I hope this is detailed enough...
     
    spapakons, Apr 8, 2020
    #2
  3. jjtyler Win User
    USB port not working

    I have an HP Pavilion dv6604nr laptop. I have 3 USB ports, 2 located on the left side and one located on the right side near the power supply port. For some reason, one of the USB ports on the left hand side will not recognize anything that is plugged
    into it. I have done all the steps and suggestions that is posted on this site, and still can't get it to work. The message I get is "The last USB device that was connected has malfunctioned and Windows does not recognize it." It shows in the Device Manager
    as Unknown USB Device(Port Reset Failed). When I have a USB device plugged into the non-working port, it shows up in the Devices and Printers folder, but the device does not work. I am at my wits end. Can anyone help me or suggest any other things to try?
    Oh, I am running Windows 10 pro.
     
    jjtyler, Apr 8, 2020
    #3
  4. can not locate drivers to reinstall for my 3.0 SS ports--BOTH malfunctioned. Need help!

    USB 3.0 port labeled SS will not respond to GB adapter

    The USB 3.0 port labeled SS will not respond to GB adapter. The usb port next to it labeld 2.0 (no SS) does recognize the adapter and it works properly. The SS labeled port works with other usb drives inserted. Could I have mistakenly swapped these around
    through the software by migrating by accident or something? I'm puzzled about this...
     
    Mark Puryear, Apr 8, 2020
    #4
Thema:

can not locate drivers to reinstall for my 3.0 SS ports--BOTH malfunctioned. Need help!

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