Windows 10: Webcam on ASUS Q500A Not Working

Discus and support Webcam on ASUS Q500A Not Working in Windows 10 Drivers and Hardware to solve the problem; Currently running Windows 10 - 64 Bit OS, x64-based processor During a ZOOM meeting I found that my camera isn't working. All updates are... Discussion in 'Windows 10 Drivers and Hardware' started by PatriciaPerez4891, Apr 8, 2020.

  1. Webcam on ASUS Q500A Not Working


    Currently running Windows 10 - 64 Bit OS, x64-based processor


    During a ZOOM meeting I found that my camera isn't working.

    All updates are installed. I've done every troubleshoot I could research.


    Can someone please offer me some guidance. My laptop is older but very well taken care of.

    I suspect WINDOWS is the problem here but I can't say for sure.

    :)
     
    PatriciaPerez4891, Apr 8, 2020
    #1

  2. My webcam, which is an in-build webcam on an Asus T100, does not work.

    * Original Title: Camera issues

    Hey Community,

    My webcam, which is an in-build webcam on an Asus T100, does not work. I have already tried the steps detailed in "Fix Windows Camera app problems with PC cameras", but I could only uninstall the camera driver, and after Windows installed a new driver, it
    still could not work. Please help.
     
    Yi KiatMah, Apr 8, 2020
    #2
  3. Asus K60 inverted webcam on Windows 10.

    Hi Thomas,



    Thank you for posting your query in Microsoft Community.

    I can understand, how frustrating it can be, when things don’t work as expected.

    We apologize for the inconvenience caused to you.

    I'd be glad to help you.

    This issue occurs due to the outdated and incompatible Asus K60 webcam
    driver.

    I would suggest you to uninstall the Asus K60 webcam
    driver and reinstall the latest Asus K60 webcam
    driver in the compatibility mode in the Device Manager and check, if it works.

    Let's try to follow these steps to install the Asus K60 webcam
    driver in the compatibility mode with your previous operating system (O.S.) in the Device Manager.

    1. Download the latest Asus K60 webcam driver from the manufacturer’s website.

    2. Right-click on the setup file and click on the "Properties".

    3. Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode” and select previous Operating System from the drop down.

    4. Click on ‘Apply’ and click ‘OK’ and run the file to install it.

    Hope this information helps you. Kindly post back with the updated issue for further assistance.



    Thank you.
     
    AntonyJose, Apr 8, 2020
    #3
  4. Naresh_K Win User

    Webcam on ASUS Q500A Not Working

    Webcam not working

    Hi,



    Thank you for writing to Microsoft Community Forums.



    This issue can occur if the camera drivers are not up-to date, your anti-virus may be blocking the camera, or camera app is not installed properly. I would suggest you to follow the troubleshooting steps mentioned in the article:
    Camera does not work in Windows 10. You can also refer to the suggestion on HP article:
    HP PCs - Webcam Troubleshooting (Windows 10, 8).



    If you need any further assistance, please write back with the following information:



    1. What happens when you are trying to access Camera app?
    2. What is the exact error message you are getting?
    3. What is version of Windows 10 that is installed on your device?
    4. Are you using an external webcam? If yes, please help us with the make and model of the webcam.


    Regards,
     
    Naresh_K, Apr 8, 2020
    #4
Thema:

Webcam on ASUS Q500A Not Working

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