Windows 10: Why is my computer telling me that it's unable to perform reset?

I'm doing a factory reset on my Lenovo Y920 running Windows 10 64-bit and I did the whole steps of reinitializing Windows to factory settings, but after the whole process ended it took me back to the same exact desktop I saw before attempting the reset, then a blue dialogue box that dims the rest of the screen, and tells me "can't perform reset" or something like that. What is going on with my system and why can I not reset it to factory settings? Please help.

:)

 

Why is my computer telling me that it's unable to perform reset?

I'm doing a factory reset on my Lenovo Y920 running Windows 10 64-bit and I did the whole steps of reinitializing Windows to factory settings, but after the whole process ended it took me back to the same exact desktop I saw before attempting the reset, then a blue dialogue box that dims the rest of the screen, and tells me "can't perform reset" or something like that. What is going on with my system and why can I not reset it to factory settings? Please help.

 

Unable to perform reset on the device from CD as it fails on Windows 10

Hi Abdelrahman,

Thank you posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing the Windows 10 operating system. Do not worry, we will be happy to help you.

Let us know the additional information to assist you better with this issue:

• From when are you facing this issue?
• How have you installed Windows 10?
• What is the complete error message when you try to perform Reset
  on your computer/ re-install the apps?
• Were you able to access any other CD normally on your computer?

Try few of the below troubleshooting steps and check if it helps.

Step 1: I suggest you to
Run check disk (chkdsk) and check if it helps.

Chkdsk: The
Chkdsk (Check Disc) scan will try to identify and repair bad sectors found on the hard drive. Any data present on these sectors might be lost in the process. The computer can also go into a no boot state. Proceed at your own risk.

Follow the below steps:

• Press Windows + X keys on the keyboard, click Command Prompt (Admin).
• In the Command Prompt, type the following command, and then press ENTER:
  
  chkdsk /f
• You may be asked whether to schedule this volume to be checked next time when you restarts (Y/N).
  
• Press Y key on the keyboard and press
  Enter key.
• Restart the computer and check.

Once you perform check disk, I suggest you manually try to reset the PC with in the Windows and check if it helps.

Step 2: I suggest you to perform a Reset on your computer and check if it helps.

Note: While performing reset on your PC, I suggest you to choose "Keep my files" as this will not affect the data on your computer.

Follow the below:

• 
  Press Windows + R keys from the keyboard, type
  Control and press Enter.
  
• 
  Click on Recovery, click on
  If you're having problems with your PC, go to Settings and try resetting it.
  
• 
  Click on Get started
  under Reset this PC, click on Keep my files and follow onscreen instructions.
  

Refer: Recovery options in Windows 10

Hope it helps. Reply to the post with an updated status of this issue and with the required information for further assistance.

 

After performing Reset on the computer, beats sound is not working on Windows 10

Hi Dev,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As per the description I understand that after performing reset of on the computer you are unable to access Beats sound.

Do let us know the following to assist you better with this issue:

• From where are you referring to access the beats sound?
• Are you able to hear any sounds from your operating system?
• Have you installed all the pending updates after performing the reset?
• Have you performed reset by choosing Keep my files?

I suggest you to install all the pending from Windows Updates, which may also involve audio drivers on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Also, visit your device manufacturer's website, search the drivers available for your device, install them and check for the issue.

Hope it helps. Reply to the post with the required information and updated status of this issue, we will be happy to help you further.