Windows 10: Can't get into Microsoft account

Discus and support Can't get into Microsoft account in Windows Hello & Lockscreen to solve the problem; I'm trying to log into my sisters old computer that has windows 10 installed but I need her Microsoft account password but she doesn't remember it. I... Discussion in 'Windows Hello & Lockscreen' started by AlainaDarling, Apr 9, 2020.

  1. Can't get into Microsoft account


    I'm trying to log into my sisters old computer that has windows 10 installed but I need her Microsoft account password but she doesn't remember it. I can't reset the password because it is linked to an old phone number and I can't use the recovery service because we don't have enough info. I also can't reset windows because it gives me an error saying that an error has occurred and no changes have been made. I also can't reinstall windows from a USB because this labtop does not have a boot menu only eufi settings.labtop is a venturer 2 in 1 labtop tablet.

    :)
     
    AlainaDarling, Apr 9, 2020
    #1
  2. Vesao Win User

    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Apr 9, 2020
    #2
  3. Edge Search Does Not Permit Change of Region


    I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
    We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
    I would suggest you to try the below steps and check if it helps.
    Step 1:
    Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

    1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
    2. Select Settings and click on Choose what to clear.
    3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.
    Step 2:
    I suggest you to create a new user account and check if the issue occurs.

    1. Go to Settings.
    2. Choose Accounts and then select Family and other users.
    3. Select add someone else on this PC.
    4. Enter a user name and hit next.
    5. Click on Finish.
    6. Sign out from the current Account and Log into the new account.
    Step 3:
    It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.
     
    hurricane51, Apr 9, 2020
    #3
  4. Can't get into Microsoft account

    Creating or signing in to microsoft account

    Hi Gloria,

    The error code that your are getting when adding an account is usually caused by the following:

    • Your phone has an incorrect date and time set.
    • You do not have a data connection.
    • Your phone is in a "bad state."
    We suggest that you follow the steps on this link to set up your Microsoft
    Account on your device.

    Keep us posted for further assistance.

    Regards.
     
    Marcel Dio, Apr 9, 2020
    #4
Thema:

Can't get into Microsoft account

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