Windows 10: Windows freezes randomly

Hi there,


My cousin was still using Windows 7 so I just decided to help her and install the Windows on her PC using the USB installation media tool. However, the installation froze randomly at the "Getting Ready screen". I tried to install it again and it went through the installation. But when I copied a file to a different folder, it froze again. By "froze" I mean the computer is unresponsive, meaning I can't move the mouse or do anything. The screen just froze. When I tried to restart the laptop, it froze at "Restarting" screen. I've attached some images below. Could you please help me with this? I think it's hardware failure but have no idea what causes this.








Thank you so much!

:)

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.

 

Windows 10 freezes randomly


Turning off fast startup helped with this issue for another user on a different forum. For newbies, see steps Windows 10 Freezes Randomly.

 

Windows 10 freezes randomly

Hi,

To better assist you regarding Windows 10 which freezes randomly, please provide the following:

• Which is the last Windows update build you've applied to the computer?
• Are there any third party applications that are currently installed?

Furthermore, we suggest that you do a BIOS update to your computer. Here are the steps:

• Check the motherboard manufacturer's website to find the specific model of your motherboard.
• Go to the computer manufacturer's website.
• Look for the computer model that you're using.
• You should find any available BIOS update.

Let us know how it goes.