Windows 10: Frequent BSOD - WHEA_Uncorrectable_Error with either the hal.dll OR rt64.sys

Discus and support Frequent BSOD - WHEA_Uncorrectable_Error with either the hal.dll OR rt64.sys in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi all, I've tried a lot of solutions on my own / researched in order to fix this problem and I can't seem to figure it out. The error occurs... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by HeyBungaloBill, May 25, 2020.

  1. Frequent BSOD - WHEA_Uncorrectable_Error with either the hal.dll OR rt64.sys


    Hi all,


    I've tried a lot of solutions on my own / researched in order to fix this problem and I can't seem to figure it out.


    The error occurs often when I am streaming games or using zoom. I can't explain what the catalyst is for the issue but it will occur anywhere between 3 minutes and 2 hours once I start one of these tasks. I use the WhoCrashed app and after every BSOD I analyze. Most often I get

    "This was probably caused by the following module: hal.dll hal+0x48188"

    but occasionally I'll get a different message saying:

    "This was probably caused by the following module: rt64.sys rt640x64+0x4ECF"


    Here's hoping I can get some assistance so I can finally put to rest this annoying error.

    :)
     
    HeyBungaloBill, May 25, 2020
    #1
  2. TSX420J Win User
    TSX420J, May 25, 2020
    #2
  3. Random but frequent BSOD - whea_uncorrectable_error

    I’m getting a lots of BSOD with whea_uncorrectable_error and I have tried lots of thing/suggestions from googleing…. Before this happened it all worked perfectly fine for a month and all of the sudden
    it began. It have never been overclocked only RAM have been set for XMP standard.

    So here is my information and the behavior of my system

    Setup:

    • ASUS Maximus VIII Ranger Z170 (1+ month old)
    • Intel i7-6700K (Stock speed) (1+ month old)
    • Noctua NH-D15 (1+ month old)
    • Corsair Vengeance LPX DDR4 2666MHz 2 x 8GB (1+ month old)
    • Samsung 850 pro 128 GB (2 years old)
    • Cooler Master Silent Pro 1000W (3 years old)

    What I have tried hardware wise:

    • Removed all unnecessary connections such as extra front USB and AUDIO connection
    • Removed all other drives than the OS drive
    • Switched RAM sockets placing and tried only one at a time (with each one)
    • Moved jumper back and forth
    • Reset BIOS settings
    • Installed OS on different drive
    • Changed to use different keyboard/mouse
    • Firmware updated both SSD and BIOS
    • Unplugged internet cable
    • XMP left on and off

    What I have tried OS wise:

    • Windows 10 version 1607 anniversary update (newest and fully updated windows 10)
    • Windows 10 version 1607 anniversary update (without updating)
    • Windows 10 version 1511 (to determine of some updates between 1511 and 1607 were the issue)
    • Windows 7 service 1 (fully updated)
    • Windows 7 service 1 (not updated) – Pretty stable (1 BSOD total)
    • Booting into safemode seems to remove the issue aswell

    What I have tried software/testing wise (all tests passed):

    • Run memtest86
    • Intel Diagnostic Tool
    • CMD chkdsk
    • CMD sfc /scannow
    • Windows memory dia tool
    • Prime95 for hours’ multiple times (temp really isn’t an issue max 70c but mostly around 60c)
    • DRIVER VERIFIER
    • Furmark
    • PCMark 7 – tried all free benchmarks (on sable win 7)
    • HDTune
    • CrystalInfo
    • Intel Driver Update Utility
    • Uninstalled most drivers and installed all newest drives from ASUS website (only drivers)

    BSOD “whea_uncorrectable_error” happens with no visible pattern, but her is what I have seen:

    • BSOD happens regular 3-15 min from boot time
    • BSOD can happen before login (at login screen)
    • BSOD happens both if left totally untouched or if used
    • BSOD seems to be delayed by prime95 (my thought is that prime95 takes all the CPU power/priority from other threads, so the software issue or whatever can’t be executed)
    • A prime95 test of 1 hour happened without BSOD, 7 min after prime95 end a BSOD happened
    • Nothing specific seems to trigger the issue
    • Windows 7 service 1 without updates - doesn’t seem to be triggered or just not as easily (The only 1 BSOD happened shortly after inserting ASUS driver cd(might be random) on a fresh WIN 7 install, for 2 days it ran without BSOD)

    I have tried online dmp file analysis and can see mostly:

    • Machine Check Exception
    • 0x124_GenuineIntel
    • WIN8_DRIVER_FAULT or WIN7_DRIVER_FAULT

    I hope somebody can help me, I don’t know what else to do, it could be a hardware issue with the newer parts and I could send it for RMA, but to me it seems as a software issue when prime95 can delay it
    and there mostly isn’t any issue with windows 7 service 1 without any updates.

    I have made a ZIP with a dmp files in different folder for each OS

    https://drive.google.com/file/d/0Bxl9dui6ePZ7QnVFU290YUYwUWc/view?usp=sharing
     
    MikkelKristensen, May 25, 2020
    #3
  4. axe0 Win User

    Frequent BSOD - WHEA_Uncorrectable_Error with either the hal.dll OR rt64.sys

    Frequent BSODs - L1C63x64.sys


    Hi bobjbain,

    Welcome to the 10forums.

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Alcohol120% and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below


    Frequent BSOD - WHEA_Uncorrectable_Error with either the hal.dll OR rt64.sys [​IMG]


    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window.


    Please check Qualcomm or Atheros for driver updates.
    The Qualcomm Atheros network driver is old and needs updating
    Code:
    Code:
    1: kd> lmvm L1C63x64 start             end                 module name fffff801`baca0000 fffff801`bacc2000   L1C63x64 T (no symbols)                Loaded symbol image file: L1C63x64.sys     Image path: \SystemRoot\System32\drivers\L1C63x64.sys     Image name: L1C63x64.sys     Timestamp:        Mon Apr 01 05:15:17 2013 (5158FBC5)     CheckSum:         000245C4     ImageSize:        00022000     Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update links for drivers:
    AMD - amd_xata and amd_sata
    Check iTunes for software updates - GEARAspiWDM
    Realtek - RtNdPt60
    VMware software or VMWare site - vmwvusb, hcmon
    Motherboard manufacturer - stwrt64 (audio)
    Citrix

    Old drivers
    Code:
    Code:
    PxHlpa64	fffff801`b78f0000	fffff801`b78fb380	Fri Feb 02 22:24:22 2007 (45c3ac06)	0001320c		PxHlpa64.sys RtNdPt60	fffff801`b9550000	fffff801`b955c000	Mon Jul 20 04:27:32 2009 (4a63d614)	0000ceac		RtNdPt60.sys vmwvusb	fffff801`bae70000	fffff801`bae7f000	Sat Jul 24 04:30:08 2010 (4c4a5030)	0000ea69		vmwvusb.sys GEARAspiWDM	fffff801`bad70000	fffff801`bad76c00	Thu May 03 21:56:17 2012 (4fa2e2e1)	00008963		GEARAspiWDM.sys amd_sata	fffff801`b7770000	fffff801`b778d000	Fri Nov 30 10:00:42 2012 (50b875ba)	0001959b		amd_sata.sys amd_xata	fffff801`b7810000	fffff801`b781a000	Fri Nov 30 10:00:46 2012 (50b875be)	00010bf8		amd_xata.sys L1C63x64	fffff801`baca0000	fffff801`bacc2000	Mon Apr 01 05:15:17 2013 (5158fbc5)	000245c4	None	L1C63x64.sys hcmon	fffff801`b8ee0000	fffff801`b8ef1000	Tue Aug 06 03:10:44 2013 (52004d14)	00016f0e		hcmon.sys stwrt64	fffff801`bb000000	fffff801`bb08c000	Fri Aug 16 12:26:26 2013 (520dfe52)	0008bd1c		stwrt64.sys dnelwf64	fffff801`b8970000	fffff801`b8995000	Thu Oct 03 05:45:14 2013 (524ce84a)	00021cb3		dnelwf64.sys
    AMD Overdrive driver, known for causing BSOD's.
    Recommended to remove the software and driver.
    Code:
    Code:
    AODDriver2 c:\program files\ati technologies\ati.ace\fuel\amd64\aoddriver2.sys
     
Thema:

Frequent BSOD - WHEA_Uncorrectable_Error with either the hal.dll OR rt64.sys

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