Windows 10: Cannot sign into apps due to blank screen on sign in

Discus and support Cannot sign into apps due to blank screen on sign in in AntiVirus, Firewalls and System Security to solve the problem; Every once in a while, my OS keeps on losing synch with the password for Outlook and I have no idea why. It goes away and the issue is solved, but now... Discussion in 'AntiVirus, Firewalls and System Security' started by FicoMicro, May 26, 2020.

  1. FicoMicro Win User

    Cannot sign into apps due to blank screen on sign in


    Every once in a while, my OS keeps on losing synch with the password for Outlook and I have no idea why. It goes away and the issue is solved, but now there is a new problem. I cannot sign into my Outlook or my Xbox Game Pass because the account sign in is coming blank. I already signed out of the computer and back and it just gives a blank screen with no chance to sign in.


    Cannot sign into apps due to blank screen on sign in e9a5edc6-caae-4ef8-a1ad-0b0538b887f3?upload=true.png


    When I also try to sign in to Accounts it gives me the same problem.

    :)
     
    FicoMicro, May 26, 2020
    #1

  2. App Store sign-in error, 0xD000000D

    Hi Suzanne,

    There's a possibility that you are currently signed in on your computer using your local account. For us to sort this out, we suggest that you sign in with your Microsoft account instead. Follow these steps:

    • Open Settings > Accounts > Your email and accounts.
    • Select Sign in with a Microsoft account instead.
    • Follow the on-screen instructions.

    Once signed in with your Microsoft account on your computer, try signing into the Windows Store app.

    Update us with the result.

    Regards.
     
    Vanessa Yar, May 26, 2020
    #2
  3. Rose Cal Win User
    Sign-in Screen Disappears

    Hi Ermie,

    It is possible that the sign in screen disappears due to corrupted system files. To assist you better, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Are you able to see the password box?
    • Could you provide us a screenshot of the sign in screen on your end?
    • What troubleshooting steps have you done so far?

    We're looking forward to your response.
     
    Rose Cal, May 26, 2020
    #3
  4. dacrone Win User

    Cannot sign into apps due to blank screen on sign in

    different lock screen and sign in screen?

    Step 2b is labeled as Change the Login Screen Image, but the steps show you how to change the Lock Screen image. Step 2a is irrelevant. It only tells you how to change the desktop background.

    What I want to do:
    Set Spotlight as the LOCK Screen Image(s) - Done
    Set the Win 10 Hero Image as the SIGN IN Screen Image - This is the one that shows after you click on the lock screen and you are able to type your password. If I uncheck "Show Lock Screen Image on Sign In Screen", it shows a solid blue background behind my Password box and user image. This is what I want to change to the Hero Image....
     
    dacrone, May 26, 2020
    #4
Thema:

Cannot sign into apps due to blank screen on sign in

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