Windows 10: Family url always crashes https://account.microsoft.com/family/

Discus and support Family url always crashes https://account.microsoft.com/family/ in User Accounts and Family Safety to solve the problem; Every time I go to view my family settings, https://account.microsoft.com/family/, the web page gives me this error. Happens on multiple machines and... Discussion in 'User Accounts and Family Safety' started by pinkbandit69, May 27, 2020.

  1. Family url always crashes https://account.microsoft.com/family/


    Every time I go to view my family settings, https://account.microsoft.com/family/, the web page gives me this error. Happens on multiple machines and multiple browsers. Ideas?


    The web browser doesn't have issues, it is the site.

    Sorry, something went wrong.
    We’re not sure what happened, but refreshing the page may help, or trying again in a little while.​


    TraceId: Te02Vy6uYEq71AME.28.21.10​

    :)
     
    pinkbandit69, May 27, 2020
    #1

  2. Microsoft Family

    Hi,

    It could be because of the settings on the Family and Safety feature or the account you're using is added to a Family. With that being said, we suggest that you check if the account that you are using is a part of the
    Family list. To check on it, go to Cortana
    and search for Family Options.



    To remove your account to the Family, you may follow the steps below:

    • Use the Adult account to log in using this link.
    • Click on the Family tab.
    • On the account that you want to remove, click More > Remove from family.
    • Then click Remove to confirm.

    Let us know how it goes and feel free to get back to us if you need further assistance.
     
    PreciousLeb, May 27, 2020
    #2
  3. Brink Win User
    Changes in Microsoft family


    Source: Microsoft account | Whats new for Microsoft family
     
    Brink, May 27, 2020
    #3
  4. Family url always crashes https://account.microsoft.com/family/

    Microsoft Account Family Settings: There is an account in my family I didn't create

    Hi Andie,

    Thank you for posting your response.

    We appreciate the time and effort that you have invested in to fix the issue.

    As per the above information, I suggest that you refer to the steps below and check if you are bale to remove the unknown account.

    • Sign in at account.microsoft.com/family with your Microsoft account on any PC or device
    • Click/tap on Remove under Adults in
      Your family
    • Click/tap on the adult account you want to remove, and click/tap on Remove
    • You (adult) and all other adults in family will now get an email confirming the adult has been removed from the family

    Hope this helps
     
    Vanessa Sohtun, May 27, 2020
    #4
Thema:

Family url always crashes https://account.microsoft.com/family/

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