Windows 10: fujitsu scanner S1500

I was told by Fujitsu that I cannot scan now because microsoft's window image acquisition has a problem interfacing with the scanner and wia will not pick up the scanner's software. Fujitsu said the problem is on the computer's side, not the scanner. How do I fix this issue? Does Microsoft have an update or patch.


Thank you

:)

 

Fujitsu ScanSnap S510


I have a ScanSnap S510 which I could not get to work with Windows 10 and after searching the internet and e-mailing Fujitsu (who said that the Scanner stopped being produced 2 years ago and no driver updates were forthcoming) I grudgingly decided to buy its replacement - the iX 500. However when looking at this scanner on Amazon and going through the reviews I came across this suggestion. Use the software for the iX500. I therefore went to the Fujitsu website and downloaded the ScanSnap Manager for the iX500 - I didn't bother with the Organiser software as you need to submit Scanner details (anyway I found that the Organiser for the S510 works fine). The S510 was disconnected and the downloaded software loaded. On reconnection the S510 was recognised and the Manager dialog box could be opened. The ScanSnap symbol appeared in the taskbar. I have scanned a few documents and everything appears to be as before. So, don't throw your S510 scanner away, just run it with the iX500 software. I haven't told Fujitsu!!

 

Fujitsu ScanSnap S510


Aside from a thanks to all who've contributed to this thread I wanted to note that I was able to get the ScanSnap fi-5110EOX2 working using the instructions above although I noted a couple of potential differences.

1. I ran all the installations in Compatibility mode (Windows 7) and as an Administrator
2. The compatibility information on the Fujitsu site is a bit confusing as initially it points you to the Vista update. The correct one is available on this page:
   ScanSnap Manager Update for Windows 7 (V3.1L20) - Fujitsu Global
   

I've only installed the ScanSnap manager rather than everything else but it's working fine so all good..

Thanks all.

 

Trouble with Jujitsu s1500 scanner working on windows 10 ?

Hello Geraldine,

We realize the inconvenience you are experiencing with scanner. We will certainly help you.

Make sure you have all the Windows updates installed.

This issue might occur due to faulty wire cables or drivers corruption. Let's try the steps below and check if it helps:

Please try the below methods and check:

Method 1:

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

1. Press “Windows key + X”.

2. Type “Troubleshooting” without quotes in the Search box and hit enter.

3. Select “Hardware and Sound” from the Troubleshooter Window.

4. Select “troubleshoot scanner” under Devices option.

5. Follow the On Screen instructions.

Method 2:

Un-install and re-install latest scanner drivers from the manufacturer’s website and see if that helps:

Follow these steps:

1. Press “Windows Key + X” from the keyboard.

2. Select “device Manager” .

3. Right click on the scanner drivers and select “Uninstall”.

Now visit the manufacturer website and download and install the latest drivers on your system.

Let us know the result. We will be happy to assist you further.

Thank you.