Windows 10: Windows update trying to install KB4497165 on AMD Ryzen system

The title, why is this? Just a bug or something else that isn't obvious?

submitted by /u/ApertureNext
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:)

 

AMD Ryzen 2200G systems hang, usually no BSOD

Problem: Systems hard lock after anywhere from a few minutes of uptime to a couple of days. Image is frozen on screen and no mouse cursor is visible, pressing Ctrl+Shift+Win+B to reset graphics driver does nothing. Only one of the PCs has ever bluescreened
and it only did so one time, with error code 0x1000009f DRIVER_POWER_STATE_FAILURE for ntoskrnl.exe. I tried updating, downgrading, and reinstalling GPU, NIC, and sound drivers but no luck. Every other time the PCs don't bluescreen when they lock up and there
is nothing in the Event Viewer that is helpful.

Troubleshooting steps tried:

1. Updated AMD drivers from 18.5.1 to 18.7.1 and 18.8.1.
2. Clean installed both 18.8.1 and 18.5.1.
3. Installed Realtek LAN and audio drivers from ASRock.
4. Clean installed 17.7 AIO driver package from ASRock (listed as 17.40).
5. Updated BIOS from 4.70 to 4.90.
6. Reset BIOS.
7. Uninstalled August 2018 Windows 10 patches.
8. Switched to Balanced power plan instead of Ryzen Balanced.
9. Disabled USB suspending and PCIe ASPM
10. Switched to High performance, disabled ASPM & USB SS
11. Increased SOC voltage to 1.1 and RAM voltage to 1.3.
12. Removed AMD drivers, used Microsoft Basic Display Adapter.
13. Uninstalled Malwarebytes Premium 3.5.1
14. Started in Safe Mode w/ Networking
15. Repair install 1803.
16. Used only one RAM stick at 2133MHz.

Next steps:

1. Clean install 1803
2. Install 1709, delay 1803 update
3. RMA ASRock motherboards
4. Replaced ASRock motherboards
5. Replace AMD with Intel

Identical systems specs:

• AMD Ryzen 2200G CPU
• ASRock AB350M Pro4 Micro ATX Motherboard
• G.Skill Ripjaws V 8GB (4GBx2) 2666MHz DDR4 RAM
• Samsung 860 EVO 250GB SSD
• EVGA 450W Bronze PSU
• Fractal Design Core 1000 Micro ATX Case
• Windows 10 Pro x64 v1803

Other system specs:

• AMD Ryzen 2200G CPU
• Asus TUF B350M Plus Gaming Micro ATX Motherboard
• Corsair Vengeance LPX 8GB (4GBx2) 3000MHz DDR4 RAM
• Samsung 860 EVO 250GB SSD
• Corsair TX650M Gold PSU
• Fractal Design Node 804 Micro ATX Case
• Windows 10 Pro x64 v1803

Details:

I built four identical systems and one with different motherboard and RAM, all of them are having this problem to varying degrees of severity. The worst one locked up within 15 minutes, but the best one used to work for over a week without issues. I tried
doing a repair install on one of the systems, during the preparation period for the upgrade the system locked up at 16%. I was able to get it to complete to the point of restarting to do the majority of the install, but that locked up multiple times as well.

I've looked through the event log, and there is nothing between the systems that points to the source of the problem. There is no one thing that causes the systems to lockup, and there is no rime or reason to when they lockup. One of them did seem to lockup
every hour, but otherwise it happens at random.

I'm at my wits end; in over 15 years of troubleshooting and building PCs I have never had issues of this scope or inconsistency. I repair computers for a living, and I have never seen issues like this. I have a server based on AMD's Epyc 7351P and my main
desktop is based on the Ryzen 7 1700, and I haven't had issues anywhere close to this on those systems. At this point I'm seriously considering replacing the CPUs and motherboards with Intel equivalents. I've I'm willing to try any suggestions any one has,
no matter how much of a long shot they are or how stupid they seem.

Here's a link to the dump file, driver list, and system info: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

 

windows xp installation and dual core am

could someone please list the steps they follow to install windows with a dual core processor and windows xp service pack to. I'm reletively new to amd dual core and i feel i'm missing a step. All help will be appreciated. thanx

 

Driver Updates for AMD Ryzen 5 2400G

Good day! I apologize that you are having this issue and I am hoping we can work through it and fix it.

Please create a backup of the system or a restore point then

Please use DDU to uninstall all drivers you have now installed:
http://www.guru3d.com/files-details/display-dri...

This will clean out everything you've done so far.

After that, you simply need the driver here:
https://www.amd.com/en/support/apu/amd-ryzen-pr...

This is all you need. If it still does not display, then I would suspect a hardware issue if it suddenly started to have this issue without you changing anything.

Or you can just go back to standard windows drivers if you wish with the automatic driver installation.

Please keep me updated on the situation as I continue to research and find the fix with you!