Windows 10: iPhone 6s greyed out on Lenovo X1?

I cannot backup my iphone 6s on my Lenovo X1? My ipod mini connects fine, I can even update the software on the iPhone, but not sync? It is greyed out.

I have tried restarting the Apple Mobile Device Manager, but on my version setup it does not exist. The iPhone had been syncing properly. The only change that could have affected it is using a third party software iMazing for backup and then decided it was not a good choice for this setup.

Advice on tracking down the issue appreciated.

Henry

:)

 

iPhone 6s Plus

Hi Megan,

We suggest you to check AutoPlay settings on your computer. Follow the steps below:

• Press Windows key.
• Type Settings.
• Click Devices.
• On the left pane, click AutoPlay.
• Make sure "Use AutoPlay for all media and devices" is
  On.
• On "Choose AutoPlay defaults" should be selected to
  Ask me everytime.

Afterwards, unplug and re-plug the iPhone and check if you get the AutoPlay prompt to access pictures on your iPhone.

Let us know how it goes.

 

Windows 10 for iphone 6s+

Hi Connie,

We appreciate you posting here in the Community forum. In order to get the best assistance in setting up or installing Windows 10 into your IPhone 6S+, we would suggest for you to speak with the support team who manufactured the device. In this way, tweaking
of settings and enabling other functions on your phone will be accurate. This is also for us to avoid any inconveniences such as activating incorrect feature and/or damaging your files.

Feel free to post should you need further assistance.

Regards.

 

Windows 10 doesn't see my photos or all of my photos iphone 6s

Hello,

An unstable connection between your iOS device and your Windows 10 computer is one of the possible reasons why you cannot see the photos from your iPhone 6s when connected to your PC. To troubleshoot the issue, we suggest reinstalling the Apple Mobile Device
USB driver by following the steps below:

• Disconnect your device from the computer.
• Reconnect your device. If iTunes opens, close it.
• Press the Windows and R key on your keyboard to open the Run command.
• In the Run window, enter:
  
  %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
• Click OK.
• Right-click on the usbaapl64.inf or usbaapl.inf file and select Install.
  
  
  
  You might see other files that start with usbaapl64 or usbaapl. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File
  Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
• Disconnect your device from your computer, then restart your computer.
• Reconnect your device and open iTunes.

Once done with the steps, check if you still have issues viewing/importing photos from your iPhone 6s.

Should you have questions, please let us know.