Windows 10: Internal Bluetooth detected in device manager,but cant install drivers

I have seen this problem come up a lot , but the problem still hasn't been solved .

My internal Bluetooth device shows up in my device manager under other devices , but i cant install any drivers . the driver it had was Realtek Bluetooth 4.0 Adapter , when trying to reinstall it it it shows the following







After running troubleshoot for Bluetooth i got this :







the problem started after the laptop crashed , i ran system restore and everything worked except the bluetooth .i have run multiple driver installers/updater's (Intel Driver & Support Assistant , DriverPack-17-Online ) , and all of them say theirs no drivers for my device .

let me know if i'm short on information

thanks in advance

:)

 

Device Manager Un-Hiding Hidden Devices

When you connect a plug and play device, Windows Plug and Play manager detects it, finds and installs the driver. Device Manager lists the device with a solid icon.

The driver is only removed when you uninstall the device, not simply by disconnecting the device. When the device is disconnected, its driver is still installed. By default, Device Manager only displays connected devices. When you show hidden devices, note the Bluetooth icon you see is semi-transparent (not opaque). That indicates a "non-present" device. Sometimes also called a "ghost" device. The driver is still installed but the device is not currently detected (i.e. not connected).

Device can be disconnected when

• Device unplugged (e.g. removing a USB device)
• Turning a device OFF
• Disabling the device in BIOS (then windows won't detect it) or
• Device failure

So

• Check BIOS as suggested
• Check board connections
• Can b/t be turned off by a switch? or keyboard combination?

Also possible the b/t h/w failed

 

Bluetooth device disappears from device manager after updating to windows 10

Hi Asim,

Thank you for responding.

I understand the inconvenience you are facing with detecting the Bluetooth drivers in Device Manager.

As you have already tried with start the Bluetooth service, run troubleshooter and etc., I suggest you to try the below and check.

I suggest you to check for the HP utilities that are installed in your device and uninstall the one related to Bluetooth and check if it helps.

Steps:　

• Press Windows + x key to open a task list from the bottom left corner of the screen.
• Select Control Panel.
• Select Programs and Features.
• Select for one of the utility from HP that is related to Bluetooth, right click on it and
  Uninstall.

Hope it helps. Feel free to contact us for any assistance on Windows Operating System, we will be happy to help you.

 

Bluetooth services and device manager

Hi Tina,

Having an incompatible driver causes functionality issues like what you are experiencing right now with your Bluetooth. To resolve such issue, we suggest that you uninstall and reinstall your Bluetooth drivers manually instead of letting Windows search for
an updated driver automatically. Here are the steps to do that:

• Visit your device manufacturer’s website to download the latest driver.
  
• Right-click on the Start button, then select Device Manager.
• Select Bluetooth, then the Bluetooth driver
  name.
• Right-click on driver and then select Uninstall device >Delete the driver software for this device check box >
  Uninstall.
• After uninstalling, right-click the driver that's having the issue, select
  Update driver > Browse my computer for driver software.
• Select Browse > look for the drivers you've just downloaded >
  OK.
• Select Next > follow the steps to install the driver >
  Close.
• Restart your computer.

You can also refer to this
article to see troubleshooting steps for common Bluetooth issues.

Update us on the status of the issue.