Windows 10: Wireless gamepad f710 not working after windows 2004 update

MaddieB. · May 30, 2020

I got the windows 2004 update yesterday and now I realized that my gamepad isn't working, it has always worked fine before this and I never experienced any problems with it, even though I updated the driver many times it's still listed under "other devices" for some reason

:)

Pinkgm · May 30, 2020

Logitech gamepad f710 driver unavailable

Since the installation of the October 17 2017 upgrade I have an issue with my Logitech f710 driver. When I go to settings devices I see Logitech f710 gamepad listed however it says driver is unavailable. If I go to device manager under other devices I
see Wireless gamepad f710 with a yellow triangle. I right click on Wireless gamepad f710 and ran scan for hardware issues, however nothing happens. I tried right clicking on Wireless gamepad f710 and ran update driver I received the message Windows could
not find drivers for your device. I tried going to settings Windows update and receive the message your device is up to date. I tried uninstalling Logitech software then reinstalling the drivers and software directly from Logitech website. I tried rebooting
my Asus ROG G750 laptop. Please help me with my next step as to how to get my gamepad working. please note before this upgrade I had absolutely no issues.

thanks in advance,

Glenn

J0e3gan · May 30, 2020

Logitech Wireless Gamepad F710 Not Working with Windows 10

I purchased a Logitech Wireless Gamepad F710 that is supposed to work with Windows 10, and so far it does not.

Windows 10 detects it when I plug in its wireless receiver and turn it on; but in Windows Device Manager, the gamepad shows with a yellow caution icon and is said to not be working properly.

I have tried the gamepad's XInput and DirectInput modes and installed Logitech Gaming Software for it. In Device Manager, I have also tried:

Automatically updating the gamepad's driver: Device Manager indicates that it cannot find an appropriate driver for it.

Browsing to the folder under C:\Users\Joe\appdata\Local\Temp extracted by Logitech Gaming Software's InstallShield installer to update the gamepad's driver, indicating that Device Manager should check subfolders for an appropriate driver too: Device Manager again indicates that it cannot find an appropriate driver.

From the research I did online, I was unable to find a solution either. Has someone on SU had this problem and found a way to resolve it?

J0e3gan · May 30, 2020

Logitech Wireless Gamepad F710 Not Working with Windows 10

After more digging, I learned in Logitech's support forums that others have this issue too, also that no one has a solution there either.

After even more digging, I found a fix, which I detailed there and below for completeness.

Microsoft Community Solution

TheTexanGamer's Microsoft Community solution to a similar issue with an Xbox 360 wireless controller and Windows 10 seems to have resolved the problem for me: Xbox 360 wireless controller not working/connecting on windows 10

I had to follow the steps outlined in TheTexanGamer's answer with the F710 in XInput mode:

Make sure your controller is turned off and the wireless receiver is
plugged in to your PC before proceeding with the steps below:

Press Windows key+X.

Click "Device Manager".

Find any listings of "Unknown Device" in the list of devices, likely under Human Interface Devices or Other Devices. Make sure you
right click it and select the "Scan for hardware changes" and "Update
Driver Software" > "Search Automatically for Updated Driver" options
before the next steps, especially if you have more than one "Unknown
Device" listed.

Right-click on "Unknown Device" and click "Update Driver Software".

Click the option "Browse my computer for driver software".

Click the option "Let me pick from a list of device drivers on my computer".

Near the bottom of the list, select the option that looks something like "Xbox 360 Peripherals" and click "Next".

From the list, select the driver option "Xbox 360 Wireless Receiver for Windows [2/15/2007]" and click "Next".

A warning will appear about the possibility of the device or your computer not working properly and likelihood of system instability.
Disregard it and click "Yes" in the bottom right corner of the panel.

A message should appear within a few seconds saying that the device has been correctly installed. Click "Ok" and exit out of all
device manager windows.

After performing these steps, do as I did and power on your controller....
Click to expand...

Results

Screenshots of the results I got follow.

Figure 1: Windows Device Manager After Following TheTexanGamer's Steps 

The Game Controllers control panel tells the rest of the story afterward.

Figure 2: Game Controllers Control Panel (joy.cpl) 

Figure 3: Game Controllers > Advanced 

Figure 4: Game Controllers > Controller (Wireless Gamepad F710) > Properties 

Figure 5: Game Controllers > Controller (Wireless Gamepad F710) > Properties – D-Pad Pressed Up-Left 

Figure 6: Game Controllers > Controller (Wireless Gamepad F710) > Properties – X Button Pressed 

Figure 7: Game Controllers > Controller (Wireless Gamepad F710) > Properties – Left Thumbstick Held Up-Left 

Figure 8: Game Controllers > Controller (Wireless Gamepad F710) > Properties – Right Thumbstick Held Down-Right 

Figure 9: Game Controllers > Controller (Wireless Gamepad F710) > Properties – LT Button Pressed 

Possible Lingering Issues

The LT and RT buttons affecting Z Axis in the Game Controllers control panel? That does not seem right to me, but maybe I am mistaken.

DirectInput? The above solution did not work for me until I switched the gamepad to XInput mode.