Windows 10: recently purchase of computer that hasnt been reset. How do I?

help please!!!!

:)

 

Recently Reset Computer

Hi,

Black screen issues may happen due to several reasons. One of these is due to outdated or incompatible display drivers. For us to properly assist you in rectifying the black screen concern, supply more information by answering these questions:

• What is the make and model of your computer?
• May we know what prompted you to reset the device?
• Have you recently installed any updates?
• Are there any third party applications or software installed on your PC?
• What steps have you taken so far to resolve the issue?

Your response is greatly appreciated.

 

Staff Pad in-app Purchase

Hello Sharon,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



To serve you better, please share this:

Are you trying to purchase the app from Windows Store?



Try the below methods and check:

Method 1: I would suggest you to run the inbuilt app troubleshooter.

Follow the steps:

• 
  Press “Windows” + “X” and select Control Panel.
  
• 
  Select Troubleshooting and select View all on left hand side of the screen.
  
• 
  Select the App and follow the instruction to troubleshoot.
  

Method 2: I suggest you to follow the steps below to reset the Windows store:

• 
  Press the “Win Logo” + “R”
  
• 
  Type: WSReset.exe and press “Enter”.
  
• 
  Restart the computer and check.
  

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



Thanks and regards,

Jenith

 

Unable to reset computer

Hi,

To better assist you on how to factory reset your computer, please clarify the following:

• What troubleshooting steps have you done so far?
• Since when are you experiencing the issue?
• Is it still an ongoing issue on your computer?
• Any recent changes made prior to the issue?
• Can you possibly send us a screenshot?
• What error messages are you getting?

Regards.