Windows 10: Microsoft Sculpt Comfort Mouse stops when Windows Button pressed.

Discus and support Microsoft Sculpt Comfort Mouse stops when Windows Button pressed. in Windows 10 Drivers and Hardware to solve the problem; Programming Windows Button works OK, but I when the Windows Button is pressed the mouse stops working pointer is not moving, when the button is... Discussion in 'Windows 10 Drivers and Hardware' started by RafalJot., May 31, 2020.

  1. RafalJot. Win User

    Microsoft Sculpt Comfort Mouse stops when Windows Button pressed.


    Programming Windows Button works OK, but I when the Windows Button is pressed the mouse stops working pointer is not moving, when the button is released the pointer is moving as normal.


    I would like be able keep the Windows Button pressed and move the pointer.

    :)
     
    RafalJot., May 31, 2020
    #1

  2. Microsoft Sculpt Comfort Mouse Windows Button Stoped Working on W10

    Hi Merlin,

    Welcome to Microsoft Community.

    I appreciate your interest in windows 10 and also for trying troubleshooting steps to fix issue. I understand the inconvenience you faced. I apologies for your inconvenience I will certainly help you to resolve issue.

    I would suggest you to install the latest drivers for
    the Microsoft Sculpt Mouse and check.

    Follow the link:

    http://www.microsoft.com/hardware/en-us/d/sculpt-comfort-mouse

    I hope this helps.

    Let us know the status of the issue so that we can assist you better.



    Thank You.
     
    Preeti Patel, May 31, 2020
    #2
  3. ATats70 Win User
    Microsoft Sculpt Comfort Mouse - stops working

    Recently after an update to Windows 10, my Microsoft Sculpt Comfort Mouse stops working.

    After looking at some posts. The following steps seem to work.

    In Device Manager, under Bluetooth uninstall devices, then under actions Scan for hardware changes.

    This seems to work and the mouse works again however, these steps are repeated over the course of the day as the mouse stops working randomly.

    I also notice that under other devices I have a number of devices that seem to be unknown


    Microsoft Sculpt Comfort Mouse stops when Windows Button pressed. abf5f1d8-87fa-45b6-865d-0d934c380f6d.png


    I also have a Microsoft phone 950xl and 640 however these drivers are for other nokia phones which we do not have.

    Can someone suggest a permanent fix to (a) the Bluetooth mouse not needing to be reset the way I have been doing this (as listed above) and (b) a fix for these other devices.

    The laptop I use is a Dell Inspiron 15 - 7000 Series
     
    ATats70, May 31, 2020
    #3
  4. Microsoft Sculpt Comfort Mouse stops when Windows Button pressed.

    Sculpt comfort mouse windows 10 gestures

    Hi Jacob,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience you are facing in accessing Sculpt Comfort Mouse on Windows 10.

    This issue might have occurred due to corrupted/ outdated drivers, try the below and check if it helps.

    Step 1: I suggest you to uninstall the mouse drivers.

    • Right click on Windows key,
      select Device Manager.
    • Select Device Manager.
    • Expand Mice and other pointing devices.
    • Right click on each of the drivers and click on
      Uninstall.

    Step 2: Manually install the mouse drivers from the link below.

    Refer: Sculpt Comfort Mouse

    Choose the current operating system under
    What operating system are you using?


    Hop it helps. Kindly update the status of this issue, we will be happy to help you.
     
    Deepika Gowda, May 31, 2020
    #4
Thema:

Microsoft Sculpt Comfort Mouse stops when Windows Button pressed.

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