Windows 10: Issue with installation of Microsoft Update KB4497165

Discus and support Issue with installation of Microsoft Update KB4497165 in Windows 10 Installation and Upgrade to solve the problem; Issue with installation of Microsoft Update KB4497165 My customer has an Acer Aspire E1-572P laptop running Windows 10 Home Version 1909 OS Build... Discussion in 'Windows 10 Installation and Upgrade' started by Graham Scothern, May 31, 2020.

  1. Issue with installation of Microsoft Update KB4497165


    Issue with installation of Microsoft Update KB4497165



    My customer has an Acer Aspire E1-572P laptop running Windows 10 Home Version 1909 OS Build 18363.836 30 Sept 19.



    For several days the above update has automatically installed and restarted.



    On shutdown in Windows:

    “Preparing to configure Windows

    Updating xx%”



    Acer splash-screen

    “Preparing Automatic Repair

    Diagnosing your PC

    Attempting repairs”



    Windows start-up

    “Preparing to complete your update

    Undoing your changes”



    Windows Message: “We couldn’t finish installing all your updates.”



    The failure in KB4497165 has an Error Code: 0x800f0845



    To try to correct the problem I used System Restore to successfully take the machine back to the earliest Restore Point. No change in situation.



    Research on various websites and forums, including Microsoft, without any answers. I have turned off Automatic Update and cleared the history without success.



    I also accessed Windows Catalogue and successfully downloaded and installed KB4497165 manually. However, the Update still downloads and fails!



    Checks on Acer Support indicate that the BIOS Version is v2.17.

    For the record the details are as follows:

    SN: NXMFMEK0023420AE1F3400

    SNID: 34204457534



    The laptop was updated from Windows 8 on 8 Feb 2016 and has operated well until now.



    Your comments and help would be much appreciated.

    :)
     
    Graham Scothern, May 31, 2020
    #1

  2. New install Windows 10 (issue solved)

    It's good that you're not experiencing any issues. Unfortunately many folks are, a quick Google search will show the same info im offering the OP.

    Heres a couple examples:

    Here

    Here

    It's basically what I mentioned above, small issues here and there ,but nothing to end your day.. for the most part.

    I know it's anecdotal, but for my experience 95% of the time it's perfectly fine. The issues I've run into wouldn't be enough for me to roll back , but they would be enough (had I not installed it yet) ,to avoid it for another couple weeks which is why I'm suggesting it to the OP

    Windows 10 Fall Creators Update problems and complaints
    • Installation problems with the Fall Creators Update
    • Microsoft Edge problems with the Fall Creators Update
    • Drivers problems with the Fall Creators Update
    • Experience problems with the Fall Creators Update
    keep in mind, as of recently, the FCU is installed on 5% of devices roughly.....
     
    jboydgolfer, May 31, 2020
    #2
  3. erpster4 Win User
    Optional Update KB4497165

    you probably should just skip or hide the KB4497165 update with wushowhide.diagcab on the HP laptop, tjg79

    "Ice Lake" is not listed in MS support article 4497165 so you most likely do not need to install that update
     
    erpster4, May 31, 2020
    #3
  4. Arun B J Win User

    Issue with installation of Microsoft Update KB4497165

    Installing update after downloading it through Microsoft Update Catalog

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand your concern and will assist you to resolve this issue.

    There is no need to install update separately it will be automatically installed when you download the update, I suggest you to go to Control panel and check whether the update is installed are not.

    Follow the steps to check for Update.


    • Open Control Panel.

    • Select Programs and Features.

    • Click on View installed updates.

    • Check for the Update in the list.

    Keep us posted on the issue so that we can assist you better.

    Thanks and Regards.
     
    Arun B J, May 31, 2020
    #4
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Issue with installation of Microsoft Update KB4497165

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