Windows 10: Cannot wake PC from sleep with keyboard/mouse

OS: Windows 10 Version 1909 (OS Build 18363.836)

I am unable to wake the PC from sleep with the keyboard or mouse. I took several steps and spoke at length with a microsoft tech who could not solve the problem. Here is the changes I made:

-Under device manager i made sure keyboard and mouse can wake the computer up.

- Turned off fast startup.

- Used these commands in the command prompt: powercfg.exe /hibernate off powercfg.exe /hibernate on.

- Changed power settings to allow hybrid sleep off and allow wake timers Enable.

- Went to BIOS upon restarting at went to the power section and made sure that the keyboard can wake the PC and selected wake with any key on the mouse.

- After all of that failed to fix the issue I went back to the advanced power settings and reset to default. That still did not fix the problem. I have to push the power button to wake the PC up.

:)

 

Keyboard and mouse cannot wake the computer after sleep

My new computer (windows 10) cannot wake from sleep by keyboard or mouse, despite that in device management the keyboard and mouse are allowed to wake the computer. The drivers are up-to-date. Only the power button wakes the pc after sleep. In Management
Engine Interface (power management) I have corrected the "wrong" setting that the computer is allowed to turn off this device to save power. Besides, I turned off hibernation with a restart as suggested. Does someone maybe have a solution for this problem
?

Edward

 

Keyboard and mouse will not wake my PC

I have the option clicked on to have the mouse and keyboard to wake the pc up on sleep mode, but it will not work. Any suggestions? I have went to device manager and made sure the option is clicked on both to wake up pc not working. I have also checked
for updates on keyboard (hard wire) and mouse (also hard wired) but to no avail. Help, I do not want to keep hitting my power button for it will go bad. Thank you for your help.

 

Using laptop as desktop - can't wake it from sleep with wireless mouse or keyboard.

• I'm having a very difficult time following the narrative in your last five (5) replies.

I've tried to be as clear and concise as possible.

• Have you or have you not installed Avast Free?

I hadn't uninstalled it, only deactivated it; but just now I did uninstall it, then re-booted the laptop, put it to sleep and tried to wake it using the mouse. No luck.

• You just posted: "Just now, I disconnected the mouse, keyboard and monitor; manually put it to sleep using the Start Menu icons (because the lid action is still set to do nothing); closed the lid; and when I opened the lid it woke up."
• So the Notebook PC (laptop) "wakes up" now as long as the external devices (i.e., mouse; keyboard; monitor) are not connected to the ASUS device, is that correct?

Mouse and keyboard connected or disconnected doesn't have any effect on what happens:

- Opening the lid wakes the laptop.

- If the lid is already open and I put the laptop to sleep, pressing the power button wakes up the laptop.

- Lid open or closed, if I put the laptop to sleep and try to wake it using the mouse or keyboard, nothing happens.