Windows 10: Update to 2004 fail in laptop - question about debug

One of the laptops that I support (Asus VivoBook E502NA) cannot update from 1909 to 2004 (error code 0xC1900101). Because I have access to the logs, I wanted to ask if I read them correctly? There are entries in the setupact.err file saying that the driver failed to add (Failed to add driver). Should the above error code show attention in logs or something else? The message I quoted above refers to a third-party driver that I cannot delete at the moment
Logs:
Google Drive: Sign-in
Google Drive: Sign-in

:)

 

Windows 10 fails to update


When you finish testing the Avast suggestion, make sure that you restart your machine.

Then if the issue persists, please return to the trouble shooting list in post# 89

I think there are three steps that remain; the WU troubleshooter, reset WU components, and manual WU reset.

 

getting recurring debug log

I agree. This first appeared after I installed Quicken Delux on a clean laptop.

 

Ethernet is showing as Kernel Debug Network Adapater

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you see Kernel Debug Network Adapter in Device Manager. This can happen if debugging is turner on. I would suggest you to turn off debugging by following the steps mentioned below:

1. Type command prompt in the search bar on the
   Taskbar.
   
2. Right click on the command prompt icon and select
   Run as administrator.
   
3. Paste the following commands and hit Enter:
   
   bcdedit /debug off
   

If you still see the Network Adapter, you can disable it from Device Manager without problems. Refer the steps mentioned below:

1. Press Windows Logo key + X, to open
   Device Manager.
   
2. Expand Network adapters.
   
3. Now, right click on the Kernel Debug adapter and select
   Disable device.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator