Windows 10: Cortana and Search not responding

Discus and support Cortana and Search not responding in Cortana to solve the problem; Hi, After a new update KB4497165 on my windows 10 version 1909, the Cortana and Search on the toolbar are not responding when I click them. I have... Discussion in 'Cortana' started by Kyle Gao, Jun 2, 2020.

  1. Kyle Gao Win User

    Cortana and Search not responding


    Hi,


    After a new update KB4497165 on my windows 10 version 1909, the Cortana and Search on the toolbar are not responding when I click them.


    I have tried to uninstall the latest update, reset the search box and running troubleshoot. But nothing works. I am not sure if this problem is caused by the new update.


    There is also an application error in the event viewer as:


    Faulting application name: SearchUI.exe, version: 10.0.18362.752, time stamp: 0x5e7049d9
    Faulting module name: SearchUI.exe, version: 10.0.18362.752, time stamp: 0x5e7049d9
    Exception code: 0xc000027b
    Fault offset: 0x0000000000175218
    Faulting process ID: 0x2034
    Faulting application start time: 0x01d63933caafc5e9
    Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
    Faulting module path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
    Report ID: 114f789b-1f26-4eb5-a1a8-3580e6e66802
    Faulting package full name: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy
    Faulting package-relative application ID: CortanaUI

    I am looking for the solution. Thanks!

    :)
     
    Kyle Gao, Jun 2, 2020
    #1
  2. Try0x101 Win User

    Cortana search filter list

    I have a lot of space for display content in Cortana search list, and 80% of it not used because Cortana sorting items by types.
    How disable all filters and make visible all suggested content?


    Cortana and Search not responding [​IMG]
     
    Try0x101, Jun 2, 2020
    #2
  3. Cortana Does Not Respond to "Hey, Cortana"

    Hi,

    To assist you better, please provide us with the below information;


    • Did you made any changes to the computer prior to the issue?

    • Does the Cortana search tool work properly?

    I suggest you to try the below steps and check if it helps resolve the issue;

    • Right click on the
      speaker icon in the lower right hand corner of your desktop.
    • Select "Recording Devices".
    • Select your main input microphone.
    • Speak into the microphone.
    • Note the sound level meter. You want the level meter to peak every so often at the top of the bar but still show good bounce during your spoken text.
    • Ensure the microphone input is still selected and
      click properties
      .
    • Click the Levels tab.
    • If you have a microphone boost set it in the middle.
    • Now adjust the microphone gain by moving the slider.

    10. Click “Apply” and verify that the level meter is responding as described in step 5.

    If the issue still persist, I suggest you to refer to the below link and try the troubleshooting methods and check if it helps;

    https://support.microsoft.com/en-us...ubleshoot-problems-opening-start-menu-cortana

    Get back to us for further assistance, we will be glad to help you.
     
    Rishad K T, Jun 2, 2020
    #3
  4. Cortana and Search not responding

    Cortana not responding to voice

    Hi,

    Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

    The information which you have provided is not enough for us to determine the issue. Please provide us more information.

    • Did you made any system changes prior to this issue?
    • Have you checked the microphone gain settings?
    Method 1:

    I suggest you to try to turn Cortana off and then try turning it on back and check if she talks. Refer to the steps below to turn Off and On Cortana:

    • Open Cortana.
    • Click the hamburger button in the top left of the window.
    • Go to Settings and click on off.
    • Follow the same steps to turn it on.
    • Check if issue persists.
    Method 2:

    I suggest you to run the Recording Audio
    troubleshooter and check if it helps.

    • Type troubleshooting in the search bar.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click on Recording Audio.
    • Follow the on-screen instructions to run the troubleshooter.
    • Check if issue persists.


    Please post back with the results and the information asked, we will be glad to assist you further.

    Thank you.
     
    Parth P Patel, Jun 2, 2020
    #4
Thema:

Cortana and Search not responding

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