Windows 10: Films and TV app stutters

When viewing mp4 clips from shadowplay (1080p 60fps 50k bitrate) the Films and TV app stutters for me, but when i view them in an editing software like Vegas 17 pro, the file will play flawlessly while editing in max quality. Taking that i know its probably not a hardware issue. Any suggestions on how to fix? The app is on default settings.
My Specs : R7 1700x, 16gb ddr4 2666mhz, gtx 1060 6gb. Also running windows 1909, Build 18363.836

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:)

 

Films & TV App

Hi Justine,

thank you for helping me. I followed the steps that you outlined in your reply, but when I reached step 3 a small frame opened, however, I could not edit to remove the device. This was display only. The document appears to be saying you can only remove a
device by logging in to that device.

For your info I am running Windows 10 Pro in S mode. version 1803 OS build 17134.254.

In the support documents is says:-

How to see your devices

To find out how which and how many devices are currently associated with the Films & TV app:

1. Start the Films & TV app.
2. Go to Settings and tap or click Show my download devices.The pop-up window will display the various devices to which you can download your purchases.

How to remove a device

Note You can only remove one device every 30 days.

To remove a device:

1. Sign in to the device that you want to remove.
2. Start the Films & TV app.
3. Go to Settings and tap or click Download devices.
4. Tap or click Remove this device.

Many thanks

 

Films & Tv App

Hi Guys

In the Films & Tv app is it possible to get my personal films to arrange by folder rather than all listed by name. I'm sure I had it like that but something has changed and now there all listed on one page sorted by name.

Info - My movies are all stored on an external Hdd in a few different folders not in the default Videos folder

Cheers Danny

 

Films & TV App

How do I remove a device that I have listed as being able to download movies when the device is broken and I cannot logon to it? The help seems to suggest, you logon to the device then go to the Films & TV app and select settings. In this path you can
then select Remove this device. Problem is I cannot logon to that device. Any ideas? Thanks