Windows 10: Cannot connect to Drobo 5N2 with Win 10 Pro

Discus and support Cannot connect to Drobo 5N2 with Win 10 Pro in Windows 10 Customization to solve the problem; I have 2 computers Win 10 Home and Win 10 Pro connected via Ethernet using a Netgear switch accessing the Internet. Also, on this switch is a printer... Discussion in 'Windows 10 Customization' started by BobBloch, Jun 3, 2020.

  1. BobBloch Win User

    Cannot connect to Drobo 5N2 with Win 10 Pro


    I have 2 computers Win 10 Home and Win 10 Pro connected via Ethernet using a Netgear switch accessing the Internet. Also, on this switch is a printer and a Drobo 5N2 NAS. I can access the printer from both computers, and I can access the NAS from the "Home" computer but not the "Pro".

    Looking at File Explorer on the Home computer I see the Drobo listed under Network and it is fully accessible and functional. When I do the same with the Pro computer it is nowhere to be seen. I have checked both computers and the Drobo NAS to ensure all have been updated to currently available updates. I can successfully "ping" the NAS from both computers. I have used the Drobo Dashboard to successfully find and access the data and statistics for the NAS from both computers, and have uploaded a diagnostic file from the NAS to the manufacturer and all has been found to be normal.

    The only conclusion I can reach is that there is some setting in Pro that I have overlooked, and I don't know what it is.

    How can I access the contents of my Drobo 5N2 from the "Pro" computer?

    :)
     
    BobBloch, Jun 3, 2020
    #1
  2. DougGhl Win User

    Windows 10 cannot connect to NAS Drobo 5N2

    Hello, my Windows 10 Dell cannot connect to my Drobo 5N2 which is connected to a wireless router via Ethernet cable. I get an error "Restoring Netwrk Connections" An Error occurred while reconnecting Y: to \\XXXXXXXX\Public. Microsoft Windows Network: The
    Network path was not found. The connect has not been restored."

    I also have a Western Digital NAS on the same Router which also cannot be accessed.

    I can connect with my Mac just find, but my two Windows 10 computers get the same error message so it appears to have been one of the recent updates.

    Thank you in advance.

    Doug
     
    DougGhl, Jun 3, 2020
    #2
  3. Chino Win User
    Gold and Platinum Editions for the Drobo 5N2 and 5D3 Make Their Debut

    Today, Drobo announced two new special editions for the 5N2 and the 5D3 to bring performance and peace of mind to power users. Power users among creative professionals, SMBs and connected homes require increased speeds, data recovery protection, and extended support for their data-intensive workflows. These special editions are best-in-class complements to Drobo's stellar history of delivering award-winning simple, safe, and smart storage solutions.

    All Gold Edition Drobos include a premium DroboCare warranty for five years, replacing the standard two-year coverage for uninterrupted protection on Drobo products. Additionally, the Gold Editions include a 128GB mSATA SSD for up to 30% faster access to frequently used files. The Platinum packages also include one instance of a data recovery service within a five year period. This partnership is an industry first and a direct result of our power users' desire to ensure their data will never be compromised. DriveSavers has the highest recovery rate for mechanical, water and fire damage, file corruption, and more on hard drives and all data storage devices. Drobo has an exclusive partnership with DriveSavers for this level of service, potentially saving customers thousands of dollars in recovery fees.

    Cannot connect to Drobo 5N2 with Win 10 Pro wCFzq2KMp3QK6VUt_thm.jpg

    Cannot connect to Drobo 5N2 with Win 10 Pro 5wZIEwwfKe5EKfWp_thm.jpg

    Cannot connect to Drobo 5N2 with Win 10 Pro o1RSVqrcTu7SFjBX_thm.jpg

    Cannot connect to Drobo 5N2 with Win 10 Pro A2IiiwRCLv05DTYc_thm.jpg


    The two packages include the following features:

    5N2 and 5D3 Gold Editions:
    • 5-Year of DroboCare warranty, which includes 24x7 support and hardware replacement
    • mSATA card for Accelerator Bay - up to 30% performance boost
    5N2 and 5D3 Platinum Editions:
    • 5-Year of DroboCare warranty, which includes 24x7 support and hardware replacement
    • mSATA card for Accelerator Bay - up to 30% performance boost
    • 5- Year Data Recovery Plan provided by DriveSavers
    "We are thrilled that Drobo has selected us as the provider of their data recovery service plan," said Scott Moyer, President of DriveSavers. "Drobo demands the highest quality for their customers and we are proud to align with a partner whose standards match our own."

    Extending Simplicity With Special Editions
    Feedback from Drobo's power users has shown one thing - they want to increase performance and peace of mind. This customer feedback is the inspiration for the Gold and

    Platinum Editions, making the already best-selling 5D3 and 5N2 models even better. Every Drobo includes unique features such as a battery-powered failure protection, expandability with any sized hard drives, and a self- healing file system.

    "Our power users drive our technology improvements, which is a testament to our customer centricity," said Mihir Shah, CEO of Drobo. "What power users need now is an important indicator of what our other customers will want in the future."

    Pricing and Availability
    • The Drobo 5N2: Gold Edition MSRP $749 / Platinum Edition MSRP $949
    • The Drobo 5D3: Gold Edition MSRP $949 / Platinum Edition MSRP $1,149
    Available on www.drobostore.com and with select partners today.

    Drobo is offering Drobo owners a $50 USD discount when they purchase a Special Edition through www.drobostore.com. Contact marketing@drobo.com for more information.
     
    Chino, Jun 3, 2020
    #3
  4. Cannot connect to Drobo 5N2 with Win 10 Pro

    Windows 10 no longer seeing networked Drobo 5N, 5N2 through AVG Essential Firewall

    Windows 10 Home and the Drobo dashboard *used to connect* and show a networked Drobo 5N and a Drobo 5N2. Yesterday, I discovered my computer no longer sees either one. I tried:

    - Disabling AVG Enhanced Firewall (Windows Defender Firewall is off)
    - Disabling Nord VPN
    - Restarting the computer after disabling AVG Enhanced Firewall and Nord VPN
    - Looking for the missing drives in Windows Disk Management (they're no longer there)

    *None of these made any difference* - the computer doesn't see the networked Drobos for ANY combination of enabled or disabled firewall or VPN.

    The addresses used by the networked Drobos are in the Firewall's "Friends" range. And I can use the FileBrowser app on my iPad Pro to see network address and connect to both networked Drobos.

    The FileBrowser app *doesn't* connect the iPad to my computer anymore, however - it throws a Socket timeout error when I try to connect. And the iPad's FileExplorer Pro app doesn't see my computer anymore either - it throws a system timeout error.

    My Windows computer is able to reach the internet through my ASUS LAN router and connected DSL modem. It looks like the computer is isolated from the rest of the local network for some reason.

    *** Any ideas about what I need to fix? ***
     
    MarkBohrer, Jun 3, 2020
    #4
Thema:

Cannot connect to Drobo 5N2 with Win 10 Pro

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