Windows 10: Soundcore Life Q10 Bluetooth Headphone does not have sound when connected with Laptop

Hi All,


I have a Soundcore Life Q10 Bluetooth headphone with Bluetooth 5.0 capability.


I also own a Fujitsu Model S26391-K741-V100 Lifebook U748 with Windows 10 Enterprise OS.


When i try to connect the Bluetooth headset to my laptop, it does get connected, but i do not get any audio / mic capabilities.


I have tried resetting the headphones, resetting the bluetooth adapter in laptop and also updating the Drivers. Nothing seems to work out.


When i try performing a test call with Skype or Teams app, it does not get mic or audio output at all but at the end of the test call, it does show it is connected.


Neither videos / audio played via Chrome or Windows media player does have any audio output.


But the same Bluetooth headphone works perfectly fine when connected to Mobile phones / tablets with full functionality.


Contacted Soundcore team for Bluetooth headset issues, they said the product is fine since its getting connected with Mobile and Tablets and they have also tested this device with laptop on Windows OS with Skype and Teams app and confirmed that it is compatible.


Is there anything i am missing to make this configuration work?

:)

 

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Iogear GBU521 Bluetooth Don. - Not Headphone Compatible on Windows 10?

Windows 10 version 1903


Short story: Our Iogear GBU521 Bluetooth Dongle was used on a different PC running Windows 7 to connect headphones with good-quality sound. Now, on a Dell Inspiron 580 with Windows 10, we can't get the headphones to work with the same quality anymore.

Depth: All Windows drivers are downloadable on this page of Iogear's website: Product Drivers, Firmware & Software - IOGEAR
However, it appears as though the Windows 8/8.1/10 driver is really designed for 8 and 8.1 and not 10. That I conclude because the file name, "GBU521_GBU421_Win8_Win8.1_BT_v12.0.0.9980.zip", does not mention Windows 10, thus suggesting my bluetooth audio problems to be originating from a driver compatibility issue.

I've fiddled my life away with the following:

• WinKey+R / "control panel" / Devices and Printer / (Insert Headphone Name) Properties / Services
• Start / Settings / Devices / Audio
• Start / Settings / System / Sound / Output / Troubleshoot
• Settings within the Iogear bluetooth devices program, which comes with the driver on the aforementioned driver page.

And have gone through many settings that branch off this list, restarting the computer after each change made. Sometimes it connect with good sound quality, but does not retain this quality after breaking the bluetooth connection (turning the headphones off, restarting PC).

Quick side note: I have a new Microsoft Bluetooth 3600 Mouse connected to this dongle that works completely fine, unlike the headphones.

A solution requires the following results, which goes along the lines of how the bluetooth headphones were connected to this same Iogear dongle on the different PC that had Windows 7:

• The bluetooth headphones play with decent quality
• The volume retains it's setting whenever the bluetooth connection is broken by a PC restart, or powering off/on the headphones (I've encountered configurations where the headphones always resets to maximum volume).
• The bluetooth mouse works fine. This shouldn't be much of a concern at all.

If we find no solutions, I will simply buy a dongle that works with Windows 10.

I can provide screenshots if needed.
Thank-you.