Windows 10: Laptop won't shut down and black screen

Discus and support Laptop won't shut down and black screen in Windows 10 Performance & Maintenance to solve the problem; Hello, My Acer Aspire One 722 will not power off and I have a black screen. I have held down the power key, unplugged from outlet, and still it will... Discussion in 'Windows 10 Performance & Maintenance' started by Vee1962, Jun 4, 2020.

  1. VEE1962
    Vee1962 Win User

    Laptop won't shut down and black screen


    Hello,


    My Acer Aspire One 722 will not power off and I have a black screen. I have held down the power key, unplugged from outlet, and still it will not power off. Last night I put it on "sleep" mode. I never had a problem before. Windows 10 did an install yesterday. Please help me to restore my laptop. Thanks.

    :)
     
    Vee1962, Jun 4, 2020
    #1
  2. DYAN REY
    Dyan Rey Win User

    Laptop went black and won;t reboot

    Hi Andree,

    Hardware and software conflict is one of the possible reasons why you're experiencing black screen. Sometimes, it is also because of hardware failure. To get this issue fixed, we suggest that you
    boot into Safe Mode by following these steps:

    • Turn off your computer 3 times while booting. Windows should automatically boot to the Recovery Environment after 3 unsuccessful attempts in a row.
    • Once you are within the Recovery Environment, select Troubleshoot, and then
      Advanced options, then Startup Settings, and
      Restart      . When it restarts, you should see a number of options. Press 5 or F5 for
      Safe Mode with Networking.
    Once your computer is in Safe Mode, please follow the workaround provided on this
    link. Simply select the similar case that you're experiencing to show the troubleshooting steps.

    Let us know how it works.
     
    Dyan Rey, Jun 4, 2020
    #2
  3. XJOEJOEX
    Xjoejoex Win User
    Hp laptop screen won’t display except occasionally

    Laptop won't shut down and black screen [​IMG]

    Laptop won't shut down and black screen [​IMG]

    Laptop won't shut down and black screen [​IMG]

    Laptop won't shut down and black screen [​IMG]

    I would like to note that step 20 comes up with no files. Perhaps this could be the source of the issues?
     
    Xjoejoex, Jun 4, 2020
    #3
  4. VIRUS-J
    Virus-j Win User

    Laptop won't shut down and black screen

    Toshiba Laptop Black Screen

    I have a Toshiba Laptop, Was reinstalling windows 7 on it last night left it doing the updates then shut it down. Turned it on this this afternoon only to find the laptop screen is Black and also there is a burning smell coming from the Fan.

    I connected the Laptop to a external monitor that is fine, Can go into bios, Windows boots up fine Etc.
    Just took apart the laptop earlier to check all the cables where in correctly, Checked the motherboard over for any damage, burnt bits but but found nothing. Just put it back together now but im still getting this burning smell and i still cant use the laptop screen only a external screen.

    I Tried Pressing FN+F5 to switch to the laptop screen, But still black screen. Any Suggestions please ?

    Thanks
     
    Virus-j, Jun 4, 2020
    #4
Thema:

Laptop won't shut down and black screen

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