Windows 10: Unable to system restore, password for the account isn’t known, what can I do?

submitted by /u/Tmdg_
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:)

 

Printer isn´t working after latest update.

After the latest update from Windows, my Canon Pixma ip6600 printer isnt working. In Device Manager it shows up as working properly but when I go to print it isn´t listed as an option in any programs. Troubleshoot suggests it´s a USB 2 printer on a USB
3 port and that that´s the problem but that cant be since it worked fine before the update. I´ve tried to uninstall and plug it back in but that doesn´t work either.

 

System Image Restore Is Not Recognizing My Password

Although I do have 2-step verification I don't think it was the problem as I have been able to do a system restore in the past with it enabled. I also tried logging into my account on the pc with the password & that failed too. I was certainly careful in entering the password. After changing the password all was fine so I don't know whether something got messed up with the original password change or what else may have caused it.

 

account password change

Hi,

Thank you for posting your response.

Before we proceed, I would like you to provide the information stated below:

1. Which version of Windows 10 is currently installed in your computer?

2. Are you using a Microsoft Account to log into your computer?

To open System Properties and check the version of Windows, follow the steps below:

1. Open Run Command (Windows button+R).

2. In the dialog box type control system and hit enter.

If you are using a Microsoft Account to log into your system and you are unable to change the password, then I would suggest that you sign in online and change your password. Follow the steps below to do so.

• 1. Click on the link below to open the Microsoft site, and then select
  Security & privacy.

Microsoft account | Sign In or Create Your Account Today – Microsoft

• Select Change password.
• 
  Enter your current password, then the new password you want, then enter the new password again.
  
• 
  Select Save.
  

Hope this information helps.