Windows 10: Dell E6420 on windows 10 - random shutdown.

Discus and support Dell E6420 on windows 10 - random shutdown. in Windows 10 Ask Insider to solve the problem; Hi, I have Dell E6420 which i had just recently upgraded to W10 (previously running on W7). It all seems great and but from time to time it... Discussion in 'Windows 10 Ask Insider' started by /u/Afternomnom, Jun 6, 2020.

  1. Dell E6420 on windows 10 - random shutdown.


    Hi,

    I have Dell E6420 which i had just recently upgraded to W10 (previously running on W7). It all seems great and but from time to time it unexpectedly shutdown.

    I wasn’t doing anything heavy just running some basic apps such as office, browser etc. I have updated all drivers and even checked with 3rd party app - Driver Easy and have them all up to date.

    I did try follow some basic troubleshooting which was posted online such as turning of fast startup etc but still the same - random shutdown.

    This laptop is running at 16gb of ram, 240gb as primary ssd and 1tb hdd as external on driver bay. Has this happened to anyone with same/almost similar machine ?

    Any help would be appreciated guys.

    Edit : Its an ancient machine but its all i have atm for my work.

    submitted by /u/Afternomnom
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    :)
     
    /u/Afternomnom, Jun 6, 2020
    #1

  2. Dell E6420 can't access the camera

    My laptop has issues detecting the camera.

    I did a BIOS diagnosis and no issues.

    Dell told me that it may be a compatibility issue because my system has not been tested.

    it does not show up on devices either.

    They suggested installing Dell Webcam Central but they are not sure if it will work or be a risk to my OS as it only works up to Windows 7.

    Any idea if installing will be a risk?

    or do ppl have any solutions?

    * Original title: Dell E6420
     
    ChinatownChang, Jun 6, 2020
    #2
  3. TarasL Win User
    Microsoft Designer Mouse does not work with Dell Latitude e6420

    Hi Monica,

    Thanks for the information.

    I have checked that link you have provided for troubleshooting Bluetooth connection issues in Windows 10 but it did not help.

    As i said, i tried on different version of Windows (7 and 10) and on different computers. That mouse works for instance with Dell XPS, but not with Dell e6420 and e6430, however, in the same other bluetooth accessories work fine with e6420 and e6430
     
    TarasL, Jun 6, 2020
    #3
  4. Graeme.P Win User

    Dell E6420 on windows 10 - random shutdown.

    Dell Latitude E6420 with IDT Audio on Windows 10 32bit and 64bit issues...

    Hi Trggr, I'm Graeme, an independent adviser here to help.

    It looks like you've already tried all of the troubleshooting steps I'd normally recommend in a situation like this, such as reinstalling drivers and even reinstalling Windows.

    The fact that you've reinstalled Windows tells me it's most likely a hardware problem. The Dell E6420 has audio hardware that should just work with the generic audio drivers Windows 10 installs by default, so I'd suggest that the problem is faulty audio hardware.

    I'd recommend getting in touch with the seller you purchased the laptop from to at least find out if the audio has ever worked on the laptop.

    Please let me know if you have any more questions! Thanks!
     
    Graeme.P, Jun 6, 2020
    #4
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Dell E6420 on windows 10 - random shutdown.

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