Windows 10: Biometric device not supported by Windows Hello

After the latest update on 02-07-2020, windows 10 stopped recognizing my fingerprint biometric device for Windows Hello... ?

Model of laptop: HP - Folio 9470m

:)

 

biometric devices

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Enable Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default. However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates Windows Components Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics

Select enable option and click on Apply and
OK button.

Now, restart your computer and follow the instructions provided below.

After restarting the computer, I suggest you to disconnect and reconnect the fingerprint sensor device and check if the drivers are getting detected in Device Manager. If the issue still persist, follow method 2.

Method 2: Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

After installing the drivers in compatibility mode, follow the method 3 and check if you are able to get the sign in option with Biometric.

Method 3:

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

Windows Hello (Biometric Devices) NOT visible in UAC

Hi Chris,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I will definitely assist you.

This issue usually occur due to the fingerprint reader driver is out dated. Let’s try the simple troubleshooting steps and check if it helps in resolving the issue. Follow the below methods:

Method 1.

I would suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Hardware and sound under Troubleshoot computer problems.
  
• 
  Click on Hardware and devices under Devices.
  
• 
  Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.
  

If the issue still persist try the below method.

Method 2.

I would recommend you to update Upek fingerprint reader driver from Device Manager manually and check if this helps. Follow the below steps:

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Click on “Biometric Devices” and expand it.
  
• 
  Right click on the driver device and select
  update.
  
• 
  Once update is done, restart the computer.
  

Hope this helps. Post us with status we will be glad to help you.

 

windows hello biometric recognition

I am using windows 10 pro on my device. Initially, windows hello biometric recognition was being support on my device. But now it shows that windows hello is isn't available on my device. Can anyone help me out?