Windows 10: all files missing after update

Went to shut the laptop down last night 1st July 2020 and message said windows update. It took nearly 3 hours to complete the update and when we opened up the laptop this morning EVERYTHING was wiped, no windows 365, no browsers, no excel, no word, no pictures.

Checked in file history and old files, NOTHING

Please help

:)

 

User.000 issue after updating to 1909

I'm one of the many people suffering from issues with user profiles after applying Update 1909 to Windows 10. I've read all the threads I can find on the topic here and have followed the suggestions, all to no avail. Any other thoughts are appreciated.

After applying Update 1909, the ProfileImagePath was changed to c:\users\User.000
One file that was always in use and couldn't be removed was left in c:\users\User (can't recall or find the exact file now), so I could never rename or remove the c:\user\User directory.

I followed the multiple suggestions from Brink and others:

• Rebooted at least 6 times
• Enabled hidden Administrator
• Booted into Safe Mode
• Changed ProfileImagePath
• Tried to rename c:\users\User but couldn't because a file was still in use
• Copied all data from c:\users\User.000 into c:\users\User
• Rebooted and had temporary profile
• Followed steps in Brink tutorial to change ImageProfilePath; rebooted with no change
• Restored using Restore Point from before Update 1909 - returned to single profile state (User.000)
• Removed each update that was installed individually and rebooted after each update removal - profile state never changed
• After all updates were removed, repeated the steps above with hidden Administrator, changing profile, etc. - same issue with file in use in c:\users\User
• Followed all steps above with hidden Administrator but without copying files from User.000 to User - same results

Any suggestions are greatly appreciated!

 

Files still missing after trying all options

Hello,

Thank you for replying.

Sorry to know that you still face the issue.

I suggest you to follow the steps below and check if it helps:

• 
  Go to This PC and click on the Disk C.
  
• 
  Click on the users and check if you are able to find out the files.
  

Hope this information helps you. Kindly post back with the updated issue for further assistance.



Thank you.

 

Why did the startup window get cleared?

I didn't missed any step, the list was gone and gone , even after using lot of programs the programs were not listed in that list.