Windows 10: HP ENVY - 17 fingerprint log on stopped working a couple of days ago

Discus and support HP ENVY - 17 fingerprint log on stopped working a couple of days ago in Windows Hello & Lockscreen to solve the problem; I have been using fingerprint logon on my HP Envy 17 laptop but a couple of days ago it stopped working. When I check it seems to not seeing the... Discussion in 'Windows Hello & Lockscreen' started by Lundavra, Jul 3, 2020.

  1. LUNDAVRA
    Lundavra Win User

    HP ENVY - 17 fingerprint log on stopped working a couple of days ago


    I have been using fingerprint logon on my HP Envy 17 laptop but a couple of days ago it stopped working.


    When I check it seems to not seeing the fingerprint detector.


    HP ENVY - 17 fingerprint log on stopped working a couple of days ago e62981e1-c6d0-4dd2-bcfc-7c1933d5fbd6?upload=true.png

    :)
     
    Lundavra, Jul 3, 2020
    #1
  2. LUNDAVRA
    Lundavra Win User

    Validity fingerprint sensor on HP Envy Laptop

    I asked this on the HP forums a few days ago but had any replies so try here.

    It is a HP laptop that was Windows 8 but I upgraded to Windows 10, the fingerprint sensor worked OK and still works OK but the update is not working.

    Validity fingerprin

    Product Name: ENVY 17 LAPTOP
    Operating System: Microsoft Windows 10 (64-bit)

    The fingerprint sensor is working fine but there was a notification of an update yesterday. This update keeps failing to install. It identifies as SP72143 4.5.289.0Ap2

    Is there a known solution to this?
     
    Lundavra, Jul 3, 2020
    #2
  3. HALMARSTON
    HalMarston Win User
    Hp Envy fingerprint reader stopped working after Win 10 Update

    After the last Win 10 Pro update my HP Envy laptop fingerprint reader stopped working.
     
    HalMarston, Jul 3, 2020
    #3
  4. TINA LJMCGEE
    Tina LJMcGee Win User

    HP ENVY - 17 fingerprint log on stopped working a couple of days ago

    Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint

    Hi there

    My fingerprint scanner on my HP Envy stopped working a few days ago. I receive an error message when viewing the sign in options "Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint".

    I've checked Device Manager to ensure that it is set to Automatic and running.
     
    Tina LJMcGee, Jul 3, 2020
    #4
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HP ENVY - 17 fingerprint log on stopped working a couple of days ago

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