Windows 10: I need help interpreting an email from my laptop manufacturer.

I contacted my laptop manufacturer about some bsod errors I was receiving. Here is what they sent back to me.



Please run the Control Center utility and give me the screenshots of the Smart Utilities/Smart Update that shows the current, Official and Latest driver version.

Make sure the Driver Update utility is up-to-date and you have internet connection before launching that utility.

You will need to take two screenshots to show all the devices. What version and build is your OS? Thank you.

I searched for a Control center utility but I have no idea what that is. Is there any other way I can get a list of all my drivers and the versions of each?

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:)

 

Help needed for my dell latitude laptop. couple troubles

Hi Paige,

There are a number of built in troubleshooters in your laptop that you can use to help you resolve this issue. Here are the steps:

• Type Troubleshoot in the Search box.
• Click on Troubleshoot to run the app.
• Run the the following troubleshooters listed below and check the results:

• Hardware and Devices
• Bluetooth
• Recording Audio
• Speech

If the issue persists, we suggest that you visit the device manufacturer's website to download the latest drivers for your PC.

Let us know if you need further assistance.

 

Unauthorized Emails from my account?

It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.

 

Unauthorized Emails from my account?

Embarrassingly, everyone on my email list received spam originating from my account, which is Yahoo based. A scan with MSE found two trojans, a Java/Rowindal.A and a Downloader:Java/OpenStream.W.

Are these the source of my unwanted email traffic? Would someone opening this email be infected with the same problems? Could there be more dangerous underlying threats.

Hell, I have quite a few high dollar clients in my list. I always treat people's addresses like they were unlisted numbers, and don't send frivolous "Hey how are ya" junk. This is mortifying.*Eek!