Windows 10: PRINTERS AND SCANNERS-LOST CONNECTIONS

Hello:


I was trying to access my Brother Scanner and my HP Printer. Both are wireless. I just moved to a new apartment and also got a new server. I had previously used Xfinity as my Internet Server. I am now using RCN. A new router was put in and I have tried to access both devices but have not been able to connect them to my new server. I had tried to do so via USB cables but so far nothing. I contacted RCN and they said there was no problem with the server. I then contacted Norton thinking there was a firewall problem. I worked with them and still no connection. I am now contacting you. Is the fact that I am not able to access either have something to do with the latest Windows Update? Please advise. Thank you

:)

 

Windows 10 recognizes my printer+scanner only as a printer.

Hello,

Another method you may try is to uninstall and reinstall the printer. The following are the steps:



Remove your printer

• Select the Start button, then select Settings > Devices > Printers and Scanners.
• Under Printers & scanners, find the printer, select it, and then select Remove device.

Install or add a local printer

• Select the Start button, then select Settings > Devices > Printers and Scanners.
• Under Printers & Scanners, see if your printer is installed.
• If you don’t see your device, select Add a printer or scanner. Wait for it to find available printers, choose the one you want, and then select Add device.

On the other hand, we suggest also that you reach out the manufacturer of your printer/scanner for the driver availability or work around.



Regards.

 

Printer Scanner

Hi TT,

As shown on the screen shots shown before, the printer is listed in devices, but doesnt appear with the Windows 10 printers and scanners section.

However, the printer does appear to be working at the moment, so I will let it be at that, just strange it should show on one listing but not the other.

Thanks for your input.

 

Wireless Printer/Scanner

Hi

I'm new at wireless printer/scanner set up. I need to scan something and scanner does not show connected to internet. Thanks if you have a suggestion.