Windows 10: BSOD System Service Exception ddkmd.sys after major Windows 10 Update Help

Discus and support BSOD System Service Exception ddkmd.sys after major Windows 10 Update Help in Windows 10 BSOD Crashes and Debugging to solve the problem; PC: Acer Predator G3-571 Helios 300 Version of Windows: 10.0.18362 Build 18362 Problem: BSOD System Service Exception that indicates a ddkmd.sys... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Wahamuka, Jul 4, 2020.

  1. Wahamuka Win User

    BSOD System Service Exception ddkmd.sys after major Windows 10 Update Help


    PC: Acer Predator G3-571 Helios 300

    Version of Windows: 10.0.18362 Build 18362


    Problem: BSOD System Service Exception that indicates a ddkmd.sys fail. Occurs when launching the games Apex Legends and Counter Strike Global Offensive but not League of Legends just to show say this does not happen in all games.


    Started happening after the most recent major Windows 10 Update. I'm not sure what this update is called but windows forced me to update it.


    What I have done to try and fix it:


    1. Update drivers in device managers. I have updated "Display Adapters" drivers, "Disk" drivers, "Computer" drivers, "Monitors" drivers, "Firmware" drivers, and updated to the latest drivers of NVidia Geforce.

    2. I have ran "SFC" in the admin command prompt with the command "DISM /online /cleanup-image /restorehealth" and have scanned it.

    3. I have no antivirus or Duet Display except for Malwarebytes which is always off I only turned it on if I want to scan my PC and it has not been on for a while. It does not launch with Windows


    Here is my minidump files of the error:

    https://drive.google.com/file/d/1XZJ_hsyb1YjOcvEQCxrS9d7UTiA-Yc5K/view?usp=sharing

    https://drive.google.com/file/d/13bqPhR_qURdcEN4CacVi9zE2nIjTLr8b/view?usp=sharing

    https://drive.google.com/file/d/1GdCjTOmRpBHCjO0QorfQiTC2F-x-8y78/view?usp=sharing


    All of these files are recent to the day of error occurrence.

    :)
     
    Wahamuka, Jul 4, 2020
    #1
  2. kevintong116, Jul 4, 2020
    #2
  3. System Service Exception ddkmd.sys BSOD

    Hello Kevin,

    Thank you for posting in Microsoft Community.

    I understand the difficulty when things won’t work the way they should.
    I will be glad to assist you with the issue you are experiencing in Windows.

    Ddkmd.sys is a type of SYS file associated with OSBASE WDDM Software developed by OSBASE for the Windows Operating System.

    In most cases, you will experience ddkmd.sys blue screen errors after you’ve installed new hardware or software. These
    ddkmd.sys blue screens can appear during program installation, while a ddkmd.sys-related software program is running.

    Before we proceed, I would like you to provide the information provided below:

    • Did you make any changes to your PC prior to this issue?
    • What task were you performing when you encountered the BSOD?
    I suggest you to follow the methods below and check if it fixes the issue.

    Method 1: Run Hardware and Devices Troubleshooter
    and check if it helps.

    If there are any issues regarding the Hardware devices any conflicts between the hardware this troubleshooter will help you resolve the issue.

    1. Press
    Windows key + X key and select Control Panel.

    2. type
    troubleshooting in search box and Select Troubleshooting.

    3. Select
    View all on the top left corner.

    4. Click
    Hardware and Devices.

    5. Follow the on-screen instruction to run the troubleshooter.

    Method 2: I also suggest you to update the all the devices drivers
    from the device managerand check if it helps.

    There might be conflicts regarding the drivers, this reinstallation and updating the drivers will help the devices work normally.

    refer: How
    to Update Device
    Drivers

    Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.
     
    Sachin Venkatesh, Jul 4, 2020
    #3
  4. aliflo Win User

    BSOD System Service Exception ddkmd.sys after major Windows 10 Update Help

    BSODs with System Service Exceptions related to ddkmd.sys

    Hi all,

    I have been getting lots of BSODs recently, 3-4 per day, relating to ddkmd.sys and always with a System Service Exception.

    Here is the most recent minidump, as a zipped file in onedrive (as per the recommendations of a user in a thread answering a similar question. I can post it in a different format if necessary)

    031019-7890-01.zip

    I would really appreciate someone taking a look and trying to work out what is wrong. I ran a diagnostic but nothing came up wrong.

    I think it may be related to video - it seems to crash most when I am trying to view video footage, but not always.

    Thanks in advance and I can provide any information necessary.
     
    aliflo, Jul 4, 2020
    #4
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BSOD System Service Exception ddkmd.sys after major Windows 10 Update Help

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