Windows 10: updating windows 10 causes black screen

Discus and support updating windows 10 causes black screen in Windows 10 Installation and Upgrade to solve the problem; When I try to update Windows 10 my PC never starts up and I get a black screen, if I move my mouse I can see the pointer and a loading symbol next to... Discussion in 'Windows 10 Installation and Upgrade' started by djnoc1, Jul 6, 2020.

  1. djnoc1 Win User

    updating windows 10 causes black screen


    When I try to update Windows 10 my PC never starts up and I get a black screen, if I move my mouse I can see the pointer and a loading symbol next to it. If I go into Safe Mode I can remove the last update and it fixes it. I have manually updated all my drivers and that still does not fix the problem I am having...please help. I have been trying to update for 3 months now on and off...

    :)
     
    djnoc1, Jul 6, 2020
    #1

  2. KB4497935 CAUSING INFINITE BLACK SCREEN WITH SPINNING CIRCLE

    Hi,

    Thanks for the reply and appreciate your efforts to work on this issue.

    Please answer these questions to get additional information for clarity:

    1. Are you getting a black screen before signing in to Windows 10?
    2. Are you getting a black or blank screen after signing in to Windows 10?
    3. Are you getting a black screen with spinning dots after restarting the device?

    Some of the common scenarios that can cause a black or blank screen to occur are connection problems with your display, display adapter driver update issues, or issues with recent updates or installations.

    Suggest you to follow the steps from this article to check if that works.

    Troubleshoot black screen or blank screen errors:

    https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors


    Let us know the result of the steps performed so that we can help you further.

    Awaiting your reply.

    Regards,

    Srimadhwa B

    Microsoft Community-Moderator
     
    Srimadhwa_B, Jul 6, 2020
    #2
  3. zplugger Win User
    Black Screen after Log on


    Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad
     
    zplugger, Jul 6, 2020
    #3
  4. updating windows 10 causes black screen

    Black screen after updating to 1703

    Hi,

    A stop error can occur if a problem causes your PC to shut down or restart unexpectedly. For us to identify the cause of this issue, we suggest that you refer to these articles:


    The steps will be viewed once that you've selected the corresponding answer.

    Let us know if you need further assistance.
     
    Janeane Cru, Jul 6, 2020
    #4
Thema:

updating windows 10 causes black screen

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