Windows 10: Forgot admin password and unable to download software or perform any maintenance tasks and...

Discus and support Forgot admin password and unable to download software or perform any maintenance tasks and... in Windows Hello & Lockscreen to solve the problem; I purchased a Dell laptop for my daughter and created a standard user account for her to use, and I set up an admin account to login to her computer. I... Discussion in 'Windows Hello & Lockscreen' started by JayRom, Jul 7, 2020.

  1. JayRom Win User

    Forgot admin password and unable to download software or perform any maintenance tasks and...


    I purchased a Dell laptop for my daughter and created a standard user account for her to use, and I set up an admin account to login to her computer. I stopped logging to the device for a while and I forgot the admin password. The admin account was set up using my Microsoft account, but the weird thing is, my normal Outlook password doesn't work to login to the admin account I have signed in to my Outlook acct many times confirming my Outlook password is correct. Also this admin account which is basically my email address does not show in the list of users, so there's no way to delete the admin acct or reset he password from cmd. The only times I'm able to see this admin account it's when attempting to perform any admin tasks then the AUC will prompt me to enter admin credentials. I want to recap that this admin account is basically my Microsoft email, but the outlook password will not work as the admin password. Any help will be greatly appreciated it.


    Thank you.

    :)
     
    JayRom, Jul 7, 2020
    #1
  2. Namslas90 Win User

    admin password?

    You can reset the Admin Password using Windows XP repair; See Here for step by step.

    *Toast :toast:
     
    Namslas90, Jul 7, 2020
    #2
  3. MosheMaor Win User
    I forgot admin password.

    Hello,

    I forgot admin password and username.

    I can enter the computer with Microsoft password, but can not perform tasks like Recovery, disk cleanup, install programs etc.

    My question: Is there a way to reset the admin password and username?



    Thanks to all helpers.

    M.M
     
    MosheMaor, Jul 7, 2020
    #3
  4. Nikhar_K Win User

    Forgot admin password and unable to download software or perform any maintenance tasks and...

    Unable to perform admin tasks after converting Admin account to Standard user

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand that after making your Admin account as a Standard user account, you are unable to perform any task that requires admin access. We would like to inform you that if we make an Admin account as a Standard account, we would not be able to
    perform Admin tasks, to do so we will need permission from the Admin account.



    As you have mentioned that, you have another Admin account on the computer, we can use the other account to change the account type of your account. Refer the steps mentioned below:



    1. Login to the computer using the second account.
    2. Press Windows key + R, to open
      Run
      dialog box.
    3. Type netplwiz and click on
      OK
      .
    4. Now, double click on your user account and click on
      Group Membership tab.
    5. Select Administrator and click on
      OK (Twice).


    Let us know the results.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jul 7, 2020
    #4
Thema:

Forgot admin password and unable to download software or perform any maintenance tasks and...

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