Windows 10: DELL XPS-13 9365: BIOS updates not installing - Bluetooth not recognized - Touchscreen not...

Discus and support DELL XPS-13 9365: BIOS updates not installing - Bluetooth not recognized - Touchscreen not... in Windows 10 Drivers and Hardware to solve the problem; Hello, I have a Dell XPS 13 9365 Two-in-One machine. It runs on Windows 10 version 1909 OS build 18363.900. This system comes originally with... Discussion in 'Windows 10 Drivers and Hardware' started by EduardoM_XPS-13-9365, Jul 7, 2020.

  1. DELL XPS-13 9365: BIOS updates not installing - Bluetooth not recognized - Touchscreen not...


    Hello,

    I have a Dell XPS 13 9365 Two-in-One machine. It runs on Windows 10 version 1909 OS build 18363.900.

    This system comes originally with touchscreen and bluetooth enable. They were both working without any issues until the last few Windows updates.



    BLUETOOTH

    First, the bluetooth mouse stopped working and I thought the mouse was the issue and after trouble shooting it several times, changinf batteries, etc., I decided to no longer use it, returning to the touchpad device included in my system. A few weeks later I tried to use bluetooth speakers and they did not work.

    I have tried everything I could to figure this out, researching online in forums, websites, etc. However, I was not able to find any answers that could resolve the problem. I ended up calling Dell and scheduled a Dell technician to assist with the issue paid service, as my machine is no longer under the Dell warranty. The Dell service, to say the least, was horrible and they were not able to provide any solutions. I continue to have a machine without bluetooth. I know it is a software issue, as one of my attempts to make it work, I was able to activate bluetooth, but one of the two Dell technicians working remotely on my machine recovery the computer several times. I can no longer find how I was able to activate the bluetooth, but I know I found a driver that worked and it was on for at least until the Dell technician recovery the system.


    TOUCHSCREEN

    The touchscreen is another nightmare. I have researched as much as the bluetooth and have also included in the Dell service request, to no avail.

    I have troubleshooted and I figured out the function is not even available in the new Windows 10 updated OS. I went to "Turn Windows features on or off" and the touchscreen option is not even listed. BTW - I did not see anything related to bluetooth either.


    At the moment, my machine does not recognize bluetooth or touchscreen and I have exhausted all my resources to try to find a solution. I am appealing to Microsoft and this Forum to find a solution. Please keep in mind that I have already run all troubleshooting features and tried several turn on/off features in several parts of the OS device manager, regedit, turn windows features on or off, etc..


    BIOS UPDATES NOT INSTALLED

    One import observation is that I have updated all drivers in the "DELL Support Assist" app, but the only file that does not allow me to install is "Dell XPS 13 9365 2-in-1 System BIOS". No issues or errors are reported after the reboot. If I try to look for updates again, this one comes back again and ask to be installed. I have looked at the BIOS version and it is still showing the previous version. I am not sure this is the source of all issues, or maybe the solution.


    I was wondering about the BIOS updates and researched what is installed to my machine, which is the version 2.6.2, created on Sep/11/2019. However, there has been two more versions after that, until the most recent version 2.11.0 on Jun/16/2020. Apparently, my system has been ignoring these updates you tell me if I am wrong!. I tried to install anything after 2.6.2 and it ends up the same way, it does update anything. I verified the system to ensure it is allowing for updates in the >Control Panel > System > Advance System Settings > Hardware tab > Device Installation Settings - and the automatic downloads from manufactures is set to "YES Recommended".

    Version These are hyperlinks to download the BIOS files from DELL Support Assist

    2.11.016 Jun 2020
    2.10.028 Nov 2019
    2.9.011 Sep 2019
    2.6.224 Apr 2019
    2.4.111 Jan 2019
    2.3.127 Nov 2018

    2.2.026 Oct 2018


    Your help is greatly appreciated and I hope that someone smarter than me can assist in finding a solution to this problems I am sure the solution will be something simple and easy to install, I just do not know what yet. Please help!

    :)
     
    EduardoM_XPS-13-9365, Jul 7, 2020
    #1

  2. Touchscreen not working Windows 10 Dell XPS 13

    Hello

    I have a Dell XPS 13 with touchscreen. I upgraded to Windows 10 about a month ago. My touchscreen just one stopped working. I tried the driver updates on Dell website, installed BIOS and few others, and no help. Tried other suggestions from earlier posts
    and many of the options (USB devices, pen and touch options) aren't on my computer.

    Any suggestions on what to do would be great.

    Thank you
     
    DavidBlount618, Jul 7, 2020
    #2
  3. Touch Screen not working on Dell XPS 13 9365 2 in 1

    Hi

    On 8th May afternoon i switched off my laptop dell xps 13 9365 and when i booted it up i realised the touchscreen and the stylus is not working.

    I went to the system and it said :No Pen or Touch Input is available for this display

    I have checked the device manager , it is not showing any drivers for HID compliant touchscreen. It is showing an error I2C HID device.

    I have already formatted the windows once and even that is not working

    regards

    Varun Khullar

    looking for an urgent solution
     
    varunkhullar, Jul 7, 2020
    #3
  4. doobes Win User

    DELL XPS-13 9365: BIOS updates not installing - Bluetooth not recognized - Touchscreen not...

    Dell XPS 13 lost Bluetooth after Dell update

    Hi all,

    Sorry for this being my first post, but I've run into a Bluetooth problem and cannot seem to get past it.

    I've got a Dell XPS 13 9333 (the initial one) that has performed well for me with the exception of occasional Bluetooth driver burp. In the past I've been able to restore functionality by reinstalling the driver, doing a system restore, etc.

    Trouble is, this time, I've run into a brick wall.

    Last night I got an alert from the Dell Update daemon that they were installing an update.

    This morning everything was working fine and then blink, no more bluetooth mouse. Cycling power on the mouse did nothing and a quick check indicated no Bluetooth device listing in Settings->Devices.

    I've downloaded the Intel bluetooth drivers from the Dell website and initially did a repair, and then when that didn't work a removal and then installation. No luck. I've also done a

    Restarting the laptop doesn't change anything. No bluetooth.

    Looking in the Device Manager, there is no listing for any Bluetooth devices.

    Any ideas?

    Chris
     
    doobes, Jul 7, 2020
    #4
Thema:

DELL XPS-13 9365: BIOS updates not installing - Bluetooth not recognized - Touchscreen not...

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