Windows 10: USB 3.0 protocol not active

As part of an attempt by MS to debug performance issues with my system, I performed a cold install of Win 10 Pro. Since then, all of the USB 3.0 ports on my computer run as USB 2.0. Evidence: Attaching a SONY XQD memory from my camera via the Sony reader and a USB 3.0 cable. Prior to cold install, I would see transfer speeds of appx 300 MB/s. After the cold install, transfer rates are appx 31 MB/s. Same on all USB 3.0 ports, front and rear of system. I can move the entire setup card, reader, and cable to any one of 4 other Win 10 computers in my house and the transfer speed is appx 300 MB/s. This tells me that it is NOT the card, the reader, or the cable.

Details: Computer: HP Z440, 32GB, AMD FirePro W5100, Win 10 ver 2004, 19041.329

Approach: I have worked with MS support on this issue for several months and they are unable to help me. Not a clue why. But anyway, I have updated the drivers, the BIOS, and everything else I can think of. I can see that USB 3.0 is not "supported" by running USBView. Here's a typical output from one of the ports. It is the same for all 8 ports:


[Port3] : USB Mass Storage Device
Is Port User Connectable: yes
Is Port Debug Capable: no
Companion Port Number: 0
Companion Hub Symbolic Link Name:
Protocols Supported:
USB 1.1: yes
USB 2.0: yes
USB 3.0: no


This issue is extremely annoying. Transfer of photographic files now takes TEN TIMES as long as it did prior to the re-install of Win10.


Need some help here.....

:)

 

USB 3.0 stopped working

talla

 

USB 3.0 stopped working

Hello Lawrence,

This could be an issue if the device driver is outdated. To better assist you, kindly provide us these details:

• What is the make and model of your computer?
• Have you made any changes on your computer prior to the issue?
• Are you getting any error messages?
• Can you confirm how many USB 3.0 ports do you have on your computer?
• Do you see any error warnings when checking on the USB driver itself?

To help resolve the issue, we suggest that you follow these troubleshooting methods:

Method 1: Check if your computer has a USB 3.0 port

We need to identify first if your computer has USB 3.0 port or not. To do so, follow these steps:

1. Open the Device Manager.
2. In the Device Manager window, click the + (plus sign) next to Universal Serial Bus controllers. You will see a list of the USB ports installed on your computer.
   Look if there is a USB 3.0 name on the drivers.

Method 2: Uninstall and Reinstall USB driver

To uninstall USB 3.0 controllers, follow these steps:

1. Click Start, type Device Manager, and press Enter.
2. Find and double-click the category of device whose driver you wish to uninstall. For this one, choose the USB 3.0 driver.
3. Right-click the device, and click Uninstall.
4. Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
5. After the uninstallation is complete, reboot your computer as soon as possible.

After uninstall the USB 3.0 driver, you can try downloading and installing the latest version from the manufacturer’s website.

Method 4: Update your USB driver

To update your USB 3.0 driver, kindly go to this
link.

Method 3: Run the Windows USB troubleshooter

To run this troubleshooter, kindly go to this
link.

Feel free to get back to us should you need further assistance.

 

Amkette USB 3.0 hub identified as "Generic USB hub". How to get it working as 3.0?

Hello my name is Bradford and I'm an Independent Advisor for the Microsoft Community and I'll help you with getting your hub to work at USB 3.0 speeds.

Please be sure to download proper USB 3.0 drivers from the official site of your PC manufacturer. You can also find USB 3.0 drivers updates on the motherboard manufacturers’ websites if you built the computer yourself.

Save the driver file and follow the steps below to manually install the USB 3.0 driver:

1. Use Windows shortcut keys "Windows Key + X" to launch the Jump List and then select "Device Manager".

2. Right-click on the USB 3.0 device, for instance, "Intel USB 3.0 eXtensible Host Controller". And then select "Update Driver" Software.

3. Choose "Browse my computer for driver software".

4. Click the Browse button and load the USB 3.0 driver you’ve saved. Click OK and then click Next. Then Windows 10 will do its jobs on and install the driver.

5. Restart the computer.

After following these steps your device isn't working faster please let me know and I can suggest a different solution