Windows 10: BSOD caused by BEX64 Error

Discus and support BSOD caused by BEX64 Error in Windows 10 BSOD Crashes and Debugging to solve the problem; Source ThermalController Summary Stopped working Date ‎7/‎11/‎2020 4:44 PM Status Report sent Description Faulting Application Path: C:\Program... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by brandon25lee, Jul 11, 2020.

  1. BSOD caused by BEX64 Error


    Source
    ThermalController

    Summary
    Stopped working

    Date
    ‎7/‎11/‎2020 4:44 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files\Alienware\Command Center\ThermalController.exe

    Problem signature
    Problem Event Name: BEX64
    Application Name: ThermalController.exe
    Application Version: 4.8.23.0
    Application Timestamp: 59c3340e
    Fault Module Name: StackHash_ac46
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: PCH_58_FROM_ntdll+0x000000000009CBC4
    Exception Code: c0000005
    Exception Data: 0000000000000008
    OS Version: 10.0.18362.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: ac46
    Additional Information 2: ac462b2fd07cc853b652b5104a1cf381
    Additional Information 3: befd
    Additional Information 4: befdcb045df2a05a436ed9936b3d87b0

    Extra information about the problem
    Bucket ID: b79241a3d96c5f573a9b950d8c6646b7 1917289951798904503

    I bought a Crucial P1 NVMe M.2 SSD awhile back and just recently installed a game onto it, but lately I've been getting errors where I would BSOD while playing said game at random times. For example sometimes I could have the game running for a couple hours and have no problems or I could be running the game for 30 minutes and experience a BSOD.

    :)
     
    brandon25lee, Jul 11, 2020
    #1
  2. Mala_S Win User

    BEX64 error only occurred when I was playing Battlefield5

    Hello duadua9,

    Thank you for writing to Microsoft Community Forums.

    To address the issue, kindly help us with the following questions.

    1. What is the make and model of the computer?
    2. What is the exact error message that is displayed while you play the game?
    3. Are you facing this issue on Xbox console or Windows PC?

    BEX64 error is caused by the saved files while you play the game. Kindly check with the below suggestions and see if it works.

    • Delete all saved files (game files) from your users/documents folder (possibly libraries/documents folder).
    • Start the game launcher from origin.
    • If the origin syncs saved files before starting the launcher > Perform step 1 again.
    • If it doesn’t sync, start the game and Play.

    Note: Delete only the game files, do not delete the personal files.

    Kindly help us with the above queries and respond with the status of the issue.

    Hope it helps.

    Mala S

    Microsoft Community - Moderator
     
    Mala_S, Jul 11, 2020
    #2
  3. Msap14 Win User
    BSOD Hardware Caused???

    they do weird things like that, which all seem like something else is failing.
    One of the worst things to diagnose, they seem to only quit when they want to.

    Memtest is a good next step, if you rule out RAM and Power Supply make sure you disconnect all unnecessary peripherals and try to start the system with as little hardware as possible, if it works then, you can narrow down the culprit by trial and error.

    the follow was taken from some website:

    It's very difficult to determine if a failure is caused by the CPU because many other components can cause the same symptom when they fail.

    1. System fails to boot
    2. System re-boots intermittently
    3. General Protection Fault
    4. Illegal Operation
    5. Stop Error, or BSoD (Blue Screen OfDeath)

    Actually, CPUs rarely fail, and about the only way to determine if the CPU is causing the failure is to swap it out with a known working CPU of the same type and speed. Since this is difficult, the best bet is to first rule out every other possibility.

    Before suspecting the CPU, rule out all the possibilities listed below.

    1. The Operating System
    2. A peripheral port device
    3. A bad memory module
    4. The hard disk drive
    5. The power supply
    6. The motherboard

    If you have ruled out out all the other possibilities, investigate the items listed below.

    1. Overheating
    2. A short circuit
    3. ESD
     
    Msap14, Jul 11, 2020
    #3
  4. Kursah Win User

    BSOD caused by BEX64 Error

    BSOD - Registry Error

    Your BSOD code is 0X000000051

    Here's the Google search I did for it: https://www.google.com/search?q=0x0...j5.399j0j7&sourceid=chrome&es_sm=122&ie=UTF-8

    There is a hotfix available that might help, https://support.microsoft.com/en-us/kb/810558

    This thread makes a few good suggestions too: http://www.sevenforums.com/bsod-hel...dows-7-pro-sp1-registry-error-0x00000051.html

    +1 to listing your full system specs, OS version, etc. I did only look at your BSOD log file.

    Run a Diskchk /R (I know you already ran one, so you can skip this)

    Run SFC /SCANNOW

    Report back.
     
    Kursah, Jul 11, 2020
    #4
Thema:

BSOD caused by BEX64 Error

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