Windows 10: Removing old account

Discus and support Removing old account in Windows Hello & Lockscreen to solve the problem; I have a surface pro and I set it up with an email address. However, I do not have access to this email address anymore or remember the password. I... Discussion in 'Windows Hello & Lockscreen' started by JanaLat, Jul 12, 2020.

  1. JanaLat Win User

    Removing old account


    I have a surface pro and I set it up with an email address. However, I do not have access to this email address anymore or remember the password. I want to delete this account and change it to my new existing microsoft account.


    I have tried signing in by filling out information about my old account but that does not work.

    I have tried making my new account the admin and I have made the old one just a user by accessing netplwiz. However, that did not change anything and now I can't even access that window.

    I tried looking for a remove button. This has nothing to do with the school/work account thing I read everywhere. It is not a school account and does not appear in that panel.

    I have tried talking to a microsoft agent but it won't log me in properly when I tried the chat function and just gave me an error about a feedback loop.


    What can I do?

    :)
     
    JanaLat, Jul 12, 2020
    #1
  2. Vesao Win User

    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Jul 12, 2020
    #2
  3. Unable to remove old administrator account.

    Hello,

    Thank you for writing to Microsoft Community Forums.

    I understand that you want to delete one of the old administrator accounts from your computer. If you want to save the data from the old Administrator account, I would suggest you to copy the data from the old user account from
    C: Users\<Old User Account> and move it to your backup drive or folder in a different location, before deleting the account.

    I would also like to know what exactly happens when you try to remove the old Administrator account from your PC.

    To delete an Administrator account from your PC, you will have to login to another user account with
    Administrator access as User Accounts cannot be deleted through a Standard account.

    Once you have logged into your new Administrator account, you can follow the steps mentioned below to remove the old Administrator account from your PC. To do this, by

    1. Login to the new Admin User Account that you want to keep.
    2. Tap on 'Windows + I' on the keyboard.
    3. Click on 'Accounts'.
    4. Now click on 'Family & other users'.
    5. Select the old Administrator account from the list.
    6. Click on 'Remove'.

    Let us know if you face any issues, and we will certainly assist you further.

    Hope it helps.

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Jul 12, 2020
    #3
  4. Removing old account

    Deleting an old workplace account

    Hello - I'm trying to remove an old workplace account from my personal computer, but going round in circles.

    In the list of accounts it's in the "Accounts used by other apps" section.

    Any suggestions would be very welcome.
     
    BrianParkinson1, Jul 12, 2020
    #4
Thema:

Removing old account

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