Windows 10: Windows Explorer/Shell crashes when copy/pasting files

Hi there!


I've got a similar Problem to this one here:

https://answers.microsoft.com/en-us...crashing/9805d5e7-ba72-44c7-bf4b-43cce92aecaf
Sadly, this hasn't been solved, but my error log is also different to the one in this post.


So, my explorer keeps crashing when I'm copying files from one network folder to another, especially or only? when I'm copy/pasting webp images from one folder to another and then navigate back to a parent folder.


One of the folders is a .git repository and being tracked by Sourcetree - but it also keeps crashing when Sourcetree is not running or even installed.


Thanks for any help in advance! :


Here is my !analyze -v of the dump file of one of the recent crashes:


*******************************************************************************

* *

* Exception Analysis *

* *

*******************************************************************************





KEY_VALUES_STRING: 1



Key : AV.Dereference

Value: NullPtr



Key : AV.Fault

Value: Read



Key : Analysis.CPU.Sec

Value: 17



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on ZENBOOK



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 282



Key : Analysis.Memory.CommitPeak.Mb

Value: 400



Key : Analysis.System

Value: CreateObject



Key : Timeline.OS.Boot.DeltaSec

Value: 10171



Key : Timeline.Process.Start.DeltaSec

Value: 1338





NTGLOBALFLAG: 0



PROCESS_BAM_CURRENT_THROTTLED: 0



PROCESS_BAM_PREVIOUS_THROTTLED: 0



APPLICATION_VERIFIER_FLAGS: 0



CONTEXT: .ecxr

rax=0000000013e9ec80 rbx=0000000013e6f0f0 rcx=0000000000000000

rdx=0000000000000000 rsi=000000000a46fa50 rdi=0000000000000021

rip=00007ffff150cdea rsp=00000000096ad3b0 rbp=00000000096ad430

r8=0000000000000000 r9=0000000000000000 r10=00000000000001c0

r11=00000000096ad240 r12=0000000000000000 r13=00007ffff16e0500

r14=0000000000000001 r15=00000000009b2d09

iopl=0 nv up ei pl zr na po nc

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246

explorerframe!UIItemsView::_OnBatchTimer+0xd6:

00007fff`f150cdea 488b01 mov rax,qword ptr [rcx] ds:00000000`00000000=????????????????

Resetting default scope



EXCEPTION_RECORD: .exr -1

ExceptionAddress: 00007ffff150cdea explorerframe!UIItemsView::_OnBatchTimer+0x00000000000000d6

ExceptionCode: c0000005 Access violation

ExceptionFlags: 00000000

NumberParameters: 2

Parameter[0]: 0000000000000000

Parameter[1]: 0000000000000000

Attempt to read from address 0000000000000000



PROCESS_NAME: explorer.exe



READ_ADDRESS: 0000000000000000



ERROR_CODE: NTSTATUS 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.



EXCEPTION_CODE_STR: c0000005



EXCEPTION_PARAMETER1: 0000000000000000



EXCEPTION_PARAMETER2: 0000000000000000



STACK_TEXT:

00000000`096ad3b0 00007ff8`1ca50650 : 00000000`13e75bc0 00000000`145ad0f0 00000000`00000003 00000000`00000000 : explorerframe!UIItemsView::_OnBatchTimer+0xd6

00000000`096ad470 00007ff8`1ca4cc30 : 00000000`13a92b20 00000000`00000000 00000000`13a92b20 00000000`145ad0f0 : duser!Action::xwFireNL+0x54

00000000`096ad4d0 00007ff8`1ca4c896 : 00007ff8`00000001 00000000`00000001 00000000`00000000 00000000`13a92b10 : duser!Scheduler::xwProcessActionsNL+0x370

00000000`096ad580 00007ff8`1ca53dcb : 00000000`ffffffff 00007ff8`27609449 00000000`00000000 00000000`015a8750 : duser!MotionSC::xwOnIdleNL+0x26

00000000`096ad5b0 00007ff8`1ca53c98 : 00000000`096ad830 00000000`000003e8 00000000`ffffffff 00000000`015a8750 : duser!Context::xwOnIdleNL+0x3b

00000000`096ad5e0 00007ff8`1ca53baa : 00000000`00000010 00007ff8`26f65b31 00000000`096adaf0 00000000`096ad700 : duser!CoreSC:UIMsgWaitForMultipleObjectsEx+0xcc

00000000`096ad6c0 00007ff8`27611c84 : 00000000`096adaf0 00000000`00000000 00000000`00000001 00000000`096ad870 : duser!MphMsgWaitForMultipleObjectsEx+0x4a

00000000`096ad700 00007ff8`26f649b6 : 00000000`096adaf0 00000000`00000001 00000000`096adaf0 00000000`00000001 : user32!MsgWaitForMultipleObjectsEx+0x74

00000000`096ad740 00007ff8`26f68025 : 00000017`ad90a682 00000000`13bc67a0 00000000`000003e8 00000000`096adeb8 : combase!CCliModalLoop::BlockFn+0x186

00000000`096ad800 00007ff8`26f6810b : ffffffff`ffffffff 00000000`13bc67a0 00000000`00003e30 00000000`13bc67a0 : combase!ModalLoop+0x9d

00000000`096ad870 00007ff8`26f22327 : 00000000`0b97e260 00000000`13bc67a0 00000000`096ad9b0 00000000`0b97e330 : combase!ClassicSTAThreadDispatchCrossApartmentCall+0x5b

00000000`096ad8b0 00007ff8`26f651f3 : 00000000`0b97e260 00000000`00e90e40 00000000`13d22af0 00000000`096ae160 : combase!CSyncClientCall::SendReceive2+0x407

00000000`096adab0 00007ff8`26f23138 : 00007ff8`271154f8 00000000`00000000 00000000`096ae2d0 00000000`0b97e260 : combase!ClassicSTAThreadSendReceive+0xa3

00000000`096adbe0 00007ff8`26f676b4 : 00007ff8`27124901 00000000`12c6d0d8 00000000`096adfd0 00000000`096adfd0 : combase!CSyncClientCall::SendReceive+0x128

00000000`096ade10 00007ff8`26f8e3ae : 00000000`096adfd0 00000000`096ae5c0 00000000`096ae430 00000000`096ae5c0 : combase!CClientChannel::SendReceive+0x84

00000000`096ade80 00007ff8`28a18b95 : 00000000`096ae250 00000000`00000000 00000000`096ae430 00000000`096ae5c0 : combase!NdrExtpProxySendReceive+0x4e

00000000`096adeb0 00007ff8`26f8c41b : 00007ff8`27136c18 00000000`096ae5f0 00000000`00000000 00000000`00000000 : rpcrt4!NdrpClientCall3+0x395

00000000`096ae210 00007ff8`2700d192 : 00000000`13e19868 00000000`0b97e260 00000000`096ae649 00000000`096ae649 : combase!ObjectStublessClient+0x13b

00000000`096ae5a0 00007ff8`26f67409 : 00000000`12c6d0d8 00000000`00000001 00000000`13e9e5f0 00000000`00000000 : combase!ObjectStubless+0x42

00000000`096ae5f0 00007ff8`26f66e86 : 00000000`00000000 00000000`12816458 00000000`13e70001 00000000`13e9e5f0 : combase!RemoteReleaseRifRef+0x219

00000000`096ae6b0 00007ff8`26f49c26 : 00000000`00e902d4 00000000`00000000 00000000`00000000 00000000`13e19868 : combase!CStdMarshal:isconnectCliIPIDs+0x596

00000000`096ae880 00007ff8`26f411d3 : 00000000`0b97e260 00000000`13e6df00 00000000`0b97e260 00000000`13e6df00 : combase!CStdMarshal:isconnectWorker_ReleasesLock+0x566

00000000`096ae9a0 00007ff8`28999a26 : 00000000`80000000 00000000`096aea98 00000000`096aeab0 00000000`00000000 : combase!CStdIdentity::CInternalUnk::Release+0x2b3

00000000`096ae9e0 00007ff8`28199e5e : 00000000`141746f0 00000000`00000000 00000000`00000000 00000000`00000000 : rpcrt4!IUnknown_Release_Proxy+0x26

00000000`096aea10 00007ff8`2819a009 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : shell32!CUndoManager::Release+0x6e

00000000`096aea40 00007ff8`28199c21 : 00000000`13e9eac8 00000000`096aea90 00000000`13e9e3c8 00000000`00000002 : shell32!ATL::CComPtr<IAggregateImageList>::~CComPtr<IAggregateImageList>+0x19

00000000`096aea70 00007ff8`28199b61 : 00000000`096aebf0 00000000`00000000 00000000`13cb5790 0000835d`744f0f27 : shell32!CanDo+0xa9

00000000`096aeac0 00007ff8`264a9857 : ffffffff`fffffffe 00000000`00000000 00000000`00000000 0000835d`744f0f47 : shell32!CUndoRedoCommand::GetState+0x11

00000000`096aeaf0 00007ff8`26546715 : 00000000`13c07930 00000000`00000000 00000000`096aebf0 00000000`13cb57c0 : windows_storage!BaseDataDrivenCommand::GetState+0x17

00000000`096aeb30 00007fff`f1525d94 : 00000000`00000000 00000000`147b8eb8 00000000`00000000 00000000`00000000 : windows_storage!RegDataDrivenCommand::GetState+0x225

00000000`096aeb90 00007fff`f15259f4 : 00000000`13d022c8 00000000`13c07980 00000000`13d022c8 00000000`00000000 : explorerframe!CRibbonCommandHandlerOnExplorerCommand::UpdatePerCommandCache+0x104

00000000`096aebf0 00007fff`f152dabe : 00000000`00003f01 00000000`00000000 00000000`147b8eb8 00000000`13d022c8 : explorerframe!CExplorerRibbon::OnBrowserNavigated+0x1e4

00000000`096aec70 00007fff`f151f3e3 : 00000000`00000001 00000000`146f9400 00000000`0b826140 00000000`00000001 : explorerframe!CShellBrowser::_NavigateRibbon+0x6e

00000000`096aeca0 00007fff`f151e888 : 00000000`0a441e10 00000000`13b311a8 00000000`00000000 00000000`0a441e10 : explorerframe!CShellBrowser::_OnConnectionCreated+0x1bf

00000000`096aede0 00007fff`f1514ac7 : 00000000`0a441d30 00000000`00000000 00000000`13b311a8 00000000`00000000 : explorerframe!CShellBrowser::OnNavigationResult+0x88

00000000`096aee60 00007fff`f152366d : 00000000`80004005 00000000`13b311a8 00000000`00000000 00000000`13b311a8 : explorerframe!CPendingNavigation::OnConnectionCreated+0x57

00000000`096aeed0 00007fff`f1524665 : 00000000`139c8dd0 00000000`0a441d10 00000000`00000000 00000000`146f9400 : explorerframe!CShellViewFactory::BeginCreateConnection+0x6d

00000000`096aef40 00007fff`f1523e8f : 00000000`13d03a38 00000000`142f9130 00000000`00000000 00000000`142f9130 : explorerframe!CShellBrowser::_CreateConnectionForItem+0x2a1

00000000`096af120 00007fff`f151dea0 : 00000000`140b8920 00000000`096af270 00000000`00000000 00000000`00000000 : explorerframe!CShellBrowser::_CreateNewConnection+0x117

00000000`096af170 00007fff`f161847e : 00000000`096af3f8 0000002f`00000058 00000000`0a441d10 0000002c`00000050 : explorerframe!CShellBrowser::_NavigateToPidl+0x30c

00000000`096af3c0 00007fff`f15a5d73 : 00000000`00000700 00000000`13b2ae98 00000000`00000700 00000000`00000700 : explorerframe!CShellBrowser::_OnGoto+0x10e

00000000`096af410 00007fff`f152a7c0 : 00000000`00000700 00000000`00000000 00000000`80000022 00000000`00000000 : explorerframe!CShellBrowser::WndProcBS+0x7b533

00000000`096af500 00007ff8`27605c0d : 00000000`80000022 00000000`00000001 00000000`00000001 00000000`00000000 : explorerframe!IEFrameWndProc+0x70

00000000`096af550 00007ff8`27605602 : 00000000`01617900 00007fff`f152a750 00000000`002106ba 00000000`096af790 : user32!UserCallWinProcCheckWow+0x2bd

00000000`096af6e0 00007fff`f1518963 : 00007fff`f152a750 00000000`14520e30 00000000`13e41540 00000000`13c0d7d0 : user32!DispatchMessageWorker+0x1e2

00000000`096af760 00007fff`f1518869 : 00000000`14520e30 00000000`00000004 00000000`00000000 00000000`13e41540 : explorerframe!CExplorerFrame::FrameMessagePump+0xe3

00000000`096af7e0 00007fff`f1517f22 : 00000000`14520e30 00000000`00000000 00000000`00000000 00000000`00000000 : explorerframe!BrowserThreadProc+0x85

00000000`096af860 00007fff`f1517ed2 : 1096ffc3`00000502 00000000`13daaaf0 00000000`13daa610 00007ff8`2658a421 : explorerframe!BrowserNewThreadProc+0x3a

00000000`096af890 00007fff`f1540682 : 00000000`00000000 00000000`0bae1830 00000000`0000ea60 00000000`0093e1c0 : explorerframe!CExplorerTask::InternalResumeRT+0x12

00000000`096af8c0 00007ff8`2658a694 : 00000000`00000000 00000000`00000000 00000000`13daa610 00000000`0000000b : explorerframe!CRunnableTask::Run+0xb2

00000000`096af900 00007ff8`2658a2d5 : 00000000`0bae7a50 ffffffff`fffffffe 00000000`12cbd880 ffffffff`fffffffe : windows_storage!CShellTask::TT_Run+0x3c

00000000`096af930 00007ff8`2658a1b5 : 00000000`0bae7a50 00000000`0bae7a50 00000000`096afa89 00000000`00000000 : windows_storage!CShellTaskThread::ThreadProc+0xdd

00000000`096af9e0 00007ff8`279ddd25 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : windows_storage!CShellTaskThread::s_ThreadProc+0x35

00000000`096afa10 00007ff8`28897bd4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : SHCore!_WrapperThreadProc+0xf5

00000000`096afaf0 00007ff8`28bace51 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14

00000000`096afb20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21





SYMBOL_NAME: explorerframe!UIItemsView::_OnBatchTimer+d6



MODULE_NAME: explorerframe



IMAGE_NAME: explorerframe.dll



STACK_COMMAND: ~65s ; .ecxr ; kb



FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_explorerframe.dll!UIItemsView::_OnBatchTimer



OS_VERSION: 10.0.18362.1



BUILDLAB_STR: 19h1_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {ccbc5e68-fb39-709c-3556-8e0762ac37da}



Followup: MachineOwner

:)

 

Windows Explorer Copy and Paste problems

Hi,

The copy/paste problem could be due to Windows Explorer issue or faulty keyboard.

Wewould like to know some information to better isolate the problem:

• Is the issue also happening when trying to copy/paste any Office files, or is it only happening in Windows Explorer?
• Have you tried other ways like; right-click + Copy, then right-click + Paste?
  
• What troubleshooting steps have you done so far?

We will wait for your reply.

 

Windows Explorer, app crash and reset on copy and paste

Windows(7) Explorer," copy and paste" results in "app crash" and reset . Cannot copy files into or out of Window Explorer. Able to cut and paste files. Able to move files in and out.

 

Windows Explorer crashing due to large files

It's an .exe right? Explorer probably read its icon (to a cache) when it was a "small" file and now call the quits when it finds "such a big" file.

If you want to delete it, use the console after killing explorer, you can run the console from TaskManager (Application -> New Task -> cmd). You might want to try copy the file to a different location (copy, not cut) and see if explorer can handle it in the new location before deleting it.