Windows 10: Can't change Windows Hello PIN

Discus and support Can't change Windows Hello PIN in Windows 10 Ask Insider to solve the problem; I'm using Windows Hello Face as a primary sign-in option and have PIN as a back-up option. PIN was set long ago with my personal account before several... Discussion in 'Windows 10 Ask Insider' started by /u/n0tsm4rt, Jul 14, 2020.

  1. Can't change Windows Hello PIN


    I'm using Windows Hello Face as a primary sign-in option and have PIN as a back-up option. PIN was set long ago with my personal account before several Windows 10 updates and I'm still using it when Hello Face failed to recognize my face every once in a while.



    I just found out today when I wanted to change my PIN that the option is disabled (grayed out). But I can still use my existing PIN to sign-in. When I clicked the fix button it asked me to login with a Windows Account. I tried using my personal outlook account that I created when first installed this machine but it won't allow me to use personal account and use school account instead, why? I mean why should my personal laptop set up with personal account now require me to use school account to set/change a PIN?



    Essentially, how can I use my personal account to change the PIN?



    Screenshots:

    https://i.imgur.com/Ag9L5CB.png

    https://i.imgur.com/2UIe61v.png

    submitted by /u/n0tsm4rt
    [link] [comments]

    :)
     
    /u/n0tsm4rt, Jul 14, 2020
    #1
  2. Anne Ros Win User

    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Jul 14, 2020
    #2
  3. windows hello and pin

    Hi,

    This error code is usually caused by corrupted Windows system files. For better assistance, we would like to ask the following:

    • What happens when you're trying to set up Windows Hello or a pin on your computer?
    • Is there an error message displayed when setting up Windows Hello or a pin?
    • What troubleshooting steps have you done so far?
    • How did you reinstall Windows?

    Looking forward to your reply so we can provide the best resolution for you.
     
    Gerard Qui, Jul 14, 2020
    #3
  4. Jelo Sen Win User

    Can't change Windows Hello PIN

    Windows Hello and Pin sign on

    Hello Adam,

    There are a number of reasons why you can’t set up Windows Hello and Pin at the same time. To isolate the issue, we would like you to answer the following questions:

    • Are you trying to set up Windows Hello using a Microsoft or a Local account?
    • Have you made any recent changes on your device?
    • Are you getting any error messages?
    • What troubleshooting steps have you done so far?

    Looking forward to your response.
     
    Jelo Sen, Jul 14, 2020
    #4
Thema:

Can't change Windows Hello PIN

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